饭店专业英语Part-3-Unit-20-Ban课件.pptx

1、Unit 20Unit 20Banquet ServiceBanquet Service Learning ObjectivesIn this unit you will learn:|How to make a banquet reservation|How to serve guests at a banquet SNAPSHOT a special way for guests to have a dinner togetherWhat kind of banquet do you know?What kind of banquet do you know? Wedding Banque

2、t 婚礼宴会婚礼宴会 Cocktail Party 鸡鸡尾酒会尾酒会Office Party 公司聚餐公司聚餐 Farewell Banquet 告告别别宴会宴会Spring Party 年夜年夜饭饭 Catering Party 外外卖卖酒会酒会Have you ever attended some banquet before?Could you tell us some specifics about that banquet?The procedure of making a banquet The procedure of making a banquet reservationre

3、servationStep 1Greet guest问候客人问候客人Step 2Get information(time, price, special requirement , quantity)询问信息询问信息Step 3Confirm all the information确认信息确认信息Step 4Show your appreciation表示感谢表示感谢The procedure of banquet serviceThe procedure of banquet serviceFill the blanks with the words you have learned.Ste

4、p 1_the guest引领客人引领客人Step 2_ the guest to the table安排客人就安排客人就座座Step 3_ the tea or drinks茶水服务茶水服务Step 4_ the dish上菜服务上菜服务Step 5_ the bill by host主人买单主人买单Step 6_the guest送客送客 CONVERSATIONDiscussionHow much would the guest spend for each table?Would that include drinks?Dialogue 1Dialogue 1Scene: Mr. Wh

5、ite is telephoning to the City Wall Restaurant.Which day would the banquet be held?(R: Receptionist; G: Mr. White)R: Good morning, City Wall Restaurant. Linda speaking, how can I help you?G: Im phoning to ask if you could arrange an office banquet.R: Wait a moment, pleaseWhich day would you like?G:

6、May 3rd.R: Yes, sir. Let me check our note.Excuse me, sir. May I know your arrival time?G: About 7:00 pm.R: Yes, sir. How many persons, please?G: Twenty.R: Yes, sir. There is a suitable room for you. How many tables would you like?G: Two tables please.R: Yes, sir. How much would you like to spend fo

7、r each table?Dialogue 1Dialogue 1G: 1000 yuan for each table.R: Excuse me, sir. Would they include drinks?G: Including drinks.R: Thank you, sir. May I know your name and your telephone number?G: Peter White and my telephone is 61903582.R: Thanks you, sir. I will send an email to confirm the details.

8、 May I have your email address?G: Peter W.R: Thank you, Mr. White. Do you have any special requirements?G: No, thank you.R: With pleasure. We are looking forward to seeing you.DiscussionWhat does the guest show to the waitress before him enjoying the banquet?What does the guest ask for?Dialogue 2Dia

9、logue 2Which dose the guest choose, tea or coffee?(G: Mr. White; H: Hostess; W: Waitress) H: Good afternoon, sir. Welcome to our restaurant. Are you having for Stevens wedding banquet?G: Yes. Im Stevens friend, but I dont know where should I sit?H: Excuse me, sir. May I look at your invitation card?

10、G: Of course. Here it is.H: Thank you, Mr. White. This way, please. Is this table all right?G: Right.H: Please take your seat. The waitress will be back to take your order. A moment please.(A few minutes later, the waitress is coming here to serve drinks.)W: Excuse me, Mr. White. Which do you prefer

11、, tea or coffee?G: Coffee, Please.W: With sugar or milk?G: Both of them.Scene: Mr. White is coming here to join Stevens wedding banquet.Dialogue 2Dialogue 2W: Thank you, Mr. White. Wait a moment pleaseExcuse me, Mr. White. Here is your coffee. Please enjoy yourself.(A wedding banquet is beginning.)W

12、: Excuse me, Mr. White. May I serve the dishes for you?G: Certainly.W: Sorry to have kept you waiting. Your Lemon Chicken.(Serve other dishes for the guest.)W: Excuse me, Mr. White. This is your last dish. Enjoy yourself.G: Please add one more spoon to our table.W: Yes, Mr. White. Please wait a mome

13、nt.Excuse me, Mr. White. Here you are. If you need anything else just call me.G: Thank you.W: With pleasure.(Now the guests are out of the dining room.)W: Thank you, Mr. White. Hope to see you again.Key Words and PhrasesKey Words and Phrasesemail i:meil n.电子邮件 confirmknf:m vt.确认detail diteil n.细节 in

14、vitation card 邀请卡wedding banquet 婚宴 FOCUS INDifferent ways of banquetDifferent ways of banquet serviceserviceIf you need anything else just call me. 如果您有什么事请叫我。Let me check our note if 让我查一下我们的记录是否Youd like to 您想要How much would you like to spend for each table? 您每一桌的消费是多少？How much per-head would you

15、 like to spend? 您的人均消费是多少？Would they include drinks or be extra? 这些含酒水吗？We are looking forward to seeing you. 我们期待着见到您。This is your last dish. Please enjoy yourself. 这是您的最后一道菜, 请慢用。May I look at your invitation card? 我可以看您的邀请卡吗？May I change the plate for you? 我可以为您更换骨碟吗？May I clean the table for you

16、? 我可以为您清理桌子吗？May I separate the fish for you? 我可以为您分鱼吗？May I take the glass away? 我可以吧这个杯子撤下吗？May I move the plate to the side? 我能把这个盘子移到旁边吗？May I change it with a smaller one? 我能把它放到小盘子里吗？Using what you have learned above.A. Getting the message:(W: Waiter/Waitress; G: Guest)Situation 1W: _? G: July

17、 7th. Situation 2W: _ ?G: Around 200 persons. Situation 3W: _? G: I would like to have 3 tables.Situation 4W: _?G: Under the name of Mr. Chen.Situation 5W: _? G: Id like to join our company cocktail banquet.B. B. Fill in the blanks with the words you have learned.1. May I _ _ your invitation card? 2

18、. Please _ your seat.3. Which do you _, tea or coffee? 4. _ yourself, please.5. Sorry to _ _ you waiting. 6. May I _ the plate for you?7. Please _ _ more spoon _ our table.C. C. Find the word that is different of each group.1. Shallot Sugar Salt Ketchup Vinegar _ 2. Stewed Steamed Fried Crisp Braise

19、d _ 3. Bread Cake Biscuit Rice Hamburger _4. Tomato Strawberry Cabbage Pea Spinach _5. Mineral water Gin Orange juice Purified water Green tea _ LISTENING Self-ServiceDirections: Listen to the dialogue about paying the bill at the restaurant and complete it.(W: Waiter; G: Guest)W: Excuse me, sir. ?G

20、: By credit card. W: Yes, sir. ?G: Certainly. Here you are.W: (Take a form) _?G: Yes. (A few minutes later)W: Thank you, sir._. I hope you have a good day.G: The same to you.Read the dialogue again and answer the questions:Read the dialogue again and answer the questions:How many ways to help the gu

21、est pay for the banquet？What are they?How to help the guest pay the bill by credit card?INTERCHANGE ACTIVITIESINTERCHANGE ACTIVITIESBanquet ServiceA.A. Make a dialogue according to the situation below.A guest is in the Chinese Restaurant to join a banquet, which will begin in 20minuets. Please lead

22、the guest to the waiting room first.B. B. Role-play: At a birthday partyWith your classmates, play all the roles (a waiter/waitress and 6 guests). There is a birthday party in the restaurant. Key Words: Birthday cake Longevity noodles Match CandlesC. C. Class activityTopic: Youd like toPurpose: Prac

23、tice repeating the informationPlace: At the restaurantPut your classmates into many groups. One is a waiter/waitress. thers are guests. The waiter/waiters repeat all the information you got from the guests.Example: G: I want to have a table for 3people. Please add a babys chair.W: Excuse me, sir. Youd like to have a table for 3people and you want to add a babys chair to your table. Am I right? HOMEWORKA. Translate the sentences into English.1.您想如何安排您的桌子？2.我们会为您提前准备好一切。3.对不起，先生，五月一日我们已经有预定了，您介意更改时间吗？4.我们可以为您提供各种宴会服务。5.您的酒水是如何收费？