最新国家开放大学电大《管理英语4》网络核心课形考课件.pptx

1、最新国家开放大学电大管理英语最新国家开放大学电大管理英语 4网络核心课形考网考网络核心课形考网考作业及答案作业及答案 100 通过通过单元自测单元自测 1第一套第一套一、选择填空题（每题 10 分，共 5 题）题目 1 This project is too big for me to finish on time.选择一项：C I l l give you a hand题目 2 I think things have been a bit difficult for us the last couple of months. . Weve been working hard, but sti

2、ll getting behind.选择一项：A Youre right题目 3AT&T found that employees with better planning and decision-making skills were to bepromoted into management jobs.选择一项：A more likely题目 4The Human Resource Managing Department at Honda is given specific instructions employthe best possible workers.选择一项：C on how

3、 to题目 5The responsibilities in handbook that managers have to be concerned with efficiency andeffectiveness in the work process.选择一项：B indicate题目 6二、阅读理解：根据文章内容，判断正误（共 50 分） 。Who Killed Nokia?Nokia executives attempted to explain its fall from the top of the smartphone pyramid withthree factors: 1)

4、that Nokia was technically inferior to Apple, 2) that the company was complacentand 3) that its leaders didnt see the disruptive iPhone coming.It has also been argued that it was none of the above. Nokia lost the smartphone battle becauseof divergent shared fears among the companys middle and top ma

5、nagers which led to company-wideinertia that left it powerless to respond to Apples game.Based on the findings of an in-depth investigation and 76 interviews with top and middlemanagers, engineers and external experts, the researchers discovered a culture of fear due totemperamental leaders and that

6、 frightened middle managers were scared of telling the truth.The fear that froze the company came from two places. First, the companys top managers hada terrifying reputation. Some members of Nokias board and top management were described as“extremely temperamental” and they regularly shouted at peo

7、ple “at the top of their lungs”.It was very difficult to tell them things they didnt want to hear. Secondly, top managers wereafraid of the external environment and not meeting their quarterly targets, which also impactedhow they treated middle managers.Top managers thus made middle managers afraid

8、of disappointing them. Middle managers weretold that they were not ambitious enough to meet top managers goals.Fearing the reactions of top managers, middle managers remained silent or provided optimistic,filtered information. Thus, middle managers directly lied to top management.Worse, a culture of

9、 status inside Nokia made everyone want to hold onto vested power forfear of resources being allocated elsewhere if they delivered bad news or showed that they werenot bold or ambitious enough to undertake challenging assignments.Beyond verbal pressure, top managers also applied pressure for faster

10、performance inpersonnel selection. This led middle managers to over promise and under deliver.One middlemanager told us that “you can get resources by promising something earlier, or promising a lot.Its sales work.”While modest fear might be healthy for motivation, abusing it can be like overusing a

11、 drug,which risks generating harmful side effects. To reduce this risk, leaders should coordinate withthe varied emotions of the staff. Nokias top managers should have encouraged safe dialogue,internal coordination and feedback to understand the true emotion in the organization.操作提示：正确选 T，错误选 F。1.No

12、kia lost the smartphone battle because its technology is not as good as that of Apple.F2.Nokias middle managers were frank to tell the truth, but the top ones didnt listen to them.F3.Nokias top managers were too moody to hear anything good but harsh. T4.Middle managers in Nokia delivered results mor

13、e than they promised earlier.F5.Nokias top managers should have had better conversation techniques to encourage internalcoordination and truth. T第二套一、选择填空题（每题 10 分，共 5 题） Could you give us a speech on management functions some day this week?选择一项：C Id love to, but Im busy this week题目 2 We could let s

14、ome of the staff work from home. ? Thats a good idea.选择一项：B What do you think of it题目 3 his anger the employees called him Mr. Thunder, but they loved him.选择一项：A Due to题目 4It is through enthusiasm and quiet intensity we transform creativity and vision into thetechnologies.选择一项：A that题目 5The responsi

15、bilities in handbook that managers have to be concerned with efficiency andeffectiveness in the work process.选择一项：B indicate题目 6二、听力理解：听录音，选择最佳答案（共 50 分） 。 操作提示：通过下拉选项框，选择答案。1. What kind of role is Melinda taking on for her job?C Project coordinator.2. How long will Melinda be trained for her new ro

16、le?B Half a month.3. How often should Melinda report to the board on the progress of the project?A Once a month.4. What kind of contract can Melinda sign with outside contractors?B Standard temporary-worker contract.5. Which one does NOT belong to Melindas responsibilities?A Formulate the industry s

17、tandard of payment.单元自测 2第一套一、选择填空题（每题 10 分，共 5 题）题目 1 identify the problems that have been occurring?Well, as you know, the problems we had with Gary caused a lot of friction among the team.选择一项：C Are you able to题目 2If you cant say what youve come to say at the meeting, whats the point? ,but I thin

18、k you might need to change your approach somewhat.选择一项：B I can see that题目 3When the message finally reached the Command Center, it “mutated” to become “Sendthree and four-pence, were going to a dance.”选择一项：B had题目 4Every time I tried to say something, he would to something else.选择一项：B move oncommuni

19、cation failure, then题目 5If demand is rising but the firm from stocks will falland there will be understaffing.选择一项：C is suffering题目 6二、阅读理解：根据文章内容，判断正误（共 50 分） 。Habits of Highly Effective CommunicatorsIts no secret that good leaders are also good communicators. Indeed, communication andleadership ar

20、e inextricably tied. How can you galvanize, inspire or guide others if you dontcommunicate in a clear, credible and authentic way? Here are 5 essential communication practicesof effective leaders:1.Mind the say-do gap. Trust is the bedrock of effective leadership your behavior isyour single greatest

21、 mode of communication, and it must be congruent with what you say. If youractions dont align with your words, you are storing up trouble for the future.2.Make the complex simple. Effective leaders distill complex thoughts and strategies intosimple, memorable terms that colleagues and customers can

22、grasp and act upon.The most importantthing is to clarify what you want to say, look out for technical jargon and avoid business speak,which add complexity. Say what you mean in as few words as possible.3.Find your own voice. Use language thats distinctly your own; let your values come throughin your

23、 communication. Correct use of language and grammar are important, of course, but dontbecome overly fixated on eloquence for eloquences sake; concentrate on being distinct and real.People want real, people respect real, people follow real.4.Be visible Visibility is about letting your key stakeholder

24、s get a feel for who you areand what you care about. Dont hide behind a computer and only interact with people electronically see them face to face and voice to voice, and interact with them in a real, substantial way.In todays environment, where people are often burned out, its important for employ

25、ees to havea personal connection with you and the work you believe in. Show the people that work for youthat youre engaged and that you care about them and their work.5. Listen with your eyes as well as your ears. Effective communication is a two-way process,and good leaders know how to ask good que

26、stions, and then listen with both their eyes and theirears. Because you are in a position of authority, others may be reluctant to express their realopinions to you directly. You wont always get direct feedback, so you need toalso be able toread between the lines and look for the non-verbal cues.操作提

27、示：正确选 T，错误选 F。1. Communication and leadership dont always go hand in hand. F2. The say-do gap happens when people misunderstand their leaders intention. F3. Using technical jargon makes a leader convincing. F4. Communicating sincerely is always the best. T5.Observation is as important as communicati

28、on when you want to know what people really think.T第二套一、选择填空题（每题 10 分，共 5 题）题目 1How did your meeting go yesterday? actually, it was really frustrating.选择一项：A Not so good题目 2How can you explain the latest situation? ,I know it is all my fault.选择一项：A Sorrycommunication failure, then题目 3If demand is ri

29、sing but the firm from stocks will falland there will be understaffing.选择一项：C is suffering题目 4I think the primary factor is theres been so much absence lately.选择一项：A contributing题目题目 5Hes left now, but productivity hasnt that much.选择一项：C picked up题目 6二、完型填空（共 50 分）操作提示：通过下拉选项框选择正确的词汇。What We Have He

30、re: A Failure to CommunicateIt is the weirde thing. There are more ways than ever to communicate withconnectedpeople, yet itsometimes seems like it is more difficult to connect and stay with anyone.Should you shoot off an email? Tap out a text? Post a private message on Facebook? Writeon their Faceb

31、ook wall? Skype, poke, ping or conjure them up on a digital tin can phone?And once you reach someone, you wonder: Is he paying attention? How do you know? Even withthe techno-ease of countless communication devices, conversations can still be troublesome.Questions are asked and answered out of order

32、. Instructions and directions go half-read. Meetingsare botched. Feelings are hurt.单元自测 3第一套一、选择填空题（每题 10 分，共 5 题）题目 1 I am sorry for what I have said to you.选择一项：C Dont think any more about it.题目 2 Will you help me arrange a meeting with Mr. Brown, please?选择一项：C Sorry I cant. I have to finish m y p

33、roject right now.题目 3If I take the time to talk with my manager at the beginning of a project, we off to agreat start on the same page.选择一项：A can get题目 4I believe that I have a lot to contribute a team environment, and am comfortable in bothleadership and player roles.选择一项：A to题目 5The team creates a

34、n environment people are comfortable in communicating, advocatingpositions, and taking action.选择一项：C in which题目 6阅读理解：根据文章内容，判断正误（共 50 分） 。Tips for Team BuildingWhen you think of team building, do you immediately picture your group off ata resort playinggames or hanging from ropes? Traditionally, ma

35、ny organizations approach team building in thisway but, then, they wonder why that wonderful sense of teamwork that had been displayed at theretreat or the seminar fails to impact long term beliefs and actions back at work.Im not averse to retreats, planning sessions, seminars and team building acti

36、vities infact I lead them but they have to form part of a much larger teamwork effort.You will notbuild teamwork by “retreating” as a group for a couple of days each year, instead you needto think of team building as something you do every single day. Form teams to solve real work issues and to impr

37、ove real work processes.Provide trainingin systematic methods so the team expends its energy on the project, not on trying to work outhow to work together as a team to approach the problem. Hold department meetings to review projects and progress, to obtain broad input, and tocoordinate shared work

38、processes. If there is friction between team members,examine the workprocesses they mutually own the problem is not usually their personalities; instead, it isoften the fact that the team members havent agreed on how they will deliver a product or service,or the steps required to get something done.

39、 Build fun and shared occasions into the organizations agenda hold pot luck lunches,take the team to a sporting event, sponsor dinners at a local restaurant, gohiking or go toan amusement park. Hold a monthly company meeting, sponsor sports teams and encourage cheeringteam fans. Use ice breakers and

40、 teamwork exercises at meetings these help team members get to knoweach other, share details about each others lives, and have a laugh together. Celebrate team successes publicly. There are many ways you could do this, for instanceby buying everyone the same T-shirt or hat, putting team member names

41、 in a drawfor companymerchandiseandgiftcertificates.Theonlythinglimitingyouisyour imagination.If you do the types of teamwork building listed above, youll be amazed at the progress youwill make in creating a teamwork culture, a culture that enables individuals to contribute morethan they ever though

42、t possible together.操作提示：正确选 T，错误选 F。1. Team building event is traditionally related to playing games at resort. T2.The author claims that playing games together is as important as form teams to solve realwork issues and to improve real work processes for team building. F3. “Retreat” in the first pa

43、ragraph means withdrawal of troops after a defeat.F4. Ice breaking motivates team members compete with each other. F5. A good teamwork culture enables individuals make more efforts together. T第二套一、选择填空题（每题 10 分，共 5 题）题目 1 I am sorry for what I have said to you.选择一项：C Dont think any more about it.题目

44、2 Could I borrow your iPad for a few hours?选择一项：B Sure, here you are. Enjoy your time.题目 3Regular and concrete feedback is important who is not performing up to her potential.选择一项：B when dealing with a worker题目 4Team members are as unique people with irreplaceable experiences, points of view, andkno

45、wledge to contribute.选择一项：B viewed题目 5In high school, I am equally comfortable as a member of a team and independently.选择一项：B working题目 6二、阅读理解：根据文章内容，完成选择题（共 50 分） 。A Teamwork GameA team of about 35 employees had come together for a team building event.They were a young,bright and enthusiastic team

46、. However, one of their chief problems was the fact that they wouldntshare information or solutions with each other, and the team leader thought they were too focusedon themselves and not on the team. As a result, she brought them all into the cafeteria. Allof the tables and chairs had been stored a

47、way, and fun decorations and hundreds of differentcolored balloons had been placed around the room.In the center of the room was a big box of balloons that hadnt been blown up yet. The teamleader instructed everybody to pick a balloon, blow it up, and write their name on it, but theyhad to be carefu

48、l not to burst the balloon.Although they were given a second chance if their first balloon popped, they were out ofthe game the second time round. In the end, about 30 team members wrote their names without theirballoons popping. They were then asked to leave the room and, after five minutes, the te

49、am leaderbrought them back in and asked them to find the balloon with their name on it amongst the hundredsof other balloons in the room. After 15 minutes of searching, no one had found their balloon,and the team were told that they were then going to move on to the third round of the activity.In th

50、is round, each team member was instructed to find any balloon with a name on it andthen give that balloon to the person whose name was on it. Within two minutes, everybody hadtheir own balloon. The team leader summarized the activity thus: “We are much more efficientwhen we are willing to share with