企业培训管理知识(英文版)课件.ppt

1、路漫漫其修远兮路漫漫其修远兮, ,吾将上下而求索吾将上下而求索2022年6月8日星期三企业培训管理知识企业培训管理知识(英文英文版版)路漫漫其修远兮路漫漫其修远兮, ,吾将上下而求索吾将上下而求索How To Use This CoursewareTo view this course online:Internet Explorer:A scroll bar is provided for navigation. Do not use the back button in the browser or it will take you back to the start of the cou

2、rse. To best view the course, right-click the first slide and choose Full Screen.Netscape:The course will open up in PowerPoint. Choose View Slide Show or press F5 to start the course.To view the Speaker Notes:Right-click the slide and choose Speaker Notes.To access the Table of Contents:Click the b

3、utton to return to the Table of Contents.路漫漫其修远兮路漫漫其修远兮, ,吾将上下而求索吾将上下而求索Change RecordNumber: Description of ChangeEntered ByDate路漫漫其修远兮路漫漫其修远兮, ,吾将上下而求索吾将上下而求索Course Mission StatementThis course provides an overview of concepts encountered within a training environment and instructs the trainee on t

4、echniques and skills required for being an effective trainer and facilitator within the classroom.路漫漫其修远兮路漫漫其修远兮, ,吾将上下而求索吾将上下而求索Terminal ObjectivesAt the completion of this course, the trainee will be able to:Identify and describe a learning process, learning styles, and learner characteristicsIden

5、tify and apply appropriate training styles for the training environmentApply appropriate presentation skills to ensure effective communication and successful training deliveryDevelop facilitation skills to monitor trainees participation, obtain feedback, and improve performance in the classroomIdent

6、ify and apply the techniques provided in managing the classroom路漫漫其修远兮路漫漫其修远兮, ,吾将上下而求索吾将上下而求索Table of ContentsIntroduction to Train-the TrainerLesson 1: Learning StylesLesson 2: Trainers & Adult LearnersLesson 3: Presentation SkillsLesson 4: Facilitation SkillsLesson 5: Classroom ManagementCourse R

7、eview路漫漫其修远兮路漫漫其修远兮, ,吾将上下而求索吾将上下而求索Introduction to Train-the-Trainer路漫漫其修远兮路漫漫其修远兮, ,吾将上下而求索吾将上下而求索Styles in TrainingLearningInstructing路漫漫其修远兮路漫漫其修远兮, ,吾将上下而求索吾将上下而求索Presentation and FacilitationPresentation skills involves the ability to communicate effectively course content. Facilitation skills

8、 involve the ability to coach, guide, and motivate the trainee in comprehending course content.路漫漫其修远兮路漫漫其修远兮, ,吾将上下而求索吾将上下而求索Managing ClassroomsClassroom management addresses a number of areas:Facilities and EnvironmentInstructional AidsMomentum and Flow路漫漫其修远兮路漫漫其修远兮, ,吾将上下而求索吾将上下而求索Lesson 1: Lear

9、ning Styles路漫漫其修远兮路漫漫其修远兮, ,吾将上下而求索吾将上下而求索Lesson 1: ObjectivesTerminal Objective: Identify and describe a learning process, learning styles, and learner characteristics.Identify major concepts in the learning processDescribe four main learning stylesList learner characteristics路漫漫其修远兮路漫漫其修远兮, ,吾将上下而

10、求索吾将上下而求索Lesson 1: Enabling Objective 1.1Knowledge: Identify the major steps that occur within the learning process.路漫漫其修远兮路漫漫其修远兮, ,吾将上下而求索吾将上下而求索SituationLesson 1 Concept: Learning ProcessLearner: Practice ExperimentationEvaluationReasoning & ReflectingLearner:Changed & More ExperiencedLearner:Rel

11、atively UnchangedExperienceMemorizationJarvis 1987Learning is a change in behavior and cognitive abilities.路漫漫其修远兮路漫漫其修远兮, ,吾将上下而求索吾将上下而求索Lesson 1: Enabling Objective 1.2Knowledge: Describe four learning styles with their attributes and related characteristics.路漫漫其修远兮路漫漫其修远兮, ,吾将上下而求索吾将上下而求索Exercise

12、 1.1a: “Whats Your Orientation?” feeling. watching. thinking. doing. TOTALSI am receptive and open-minded.I am careful.I analyze ideas.I am practical.I like to observe.I evaluate things.I like to be active. AEI can try things out for myself.I am an accepting person.I am a reserved person.I am a rati

13、onal person.I am a responsible person.a chance to try out and practice.I feel personally involved in things.I take my time before acting.I like ideas and theories. I like to see results from my work. CE RO ACrelationships.observations.rational theories.I rely on my feelings.I rely on my observations

14、.I rely on my ideas.I get involved.I am open to new experiences.I am an observing I am a logical person.I am an active person.I look at all sides of issues.I like to analyze things.I like to try things out.I am an intuitive person.I have strong feelings and reactions.I am quiet and reserved.I tend t

15、o reason things out.I am responsible about things.I like to think about ideas.I like to be doing things.I trust my hunches and feelings.I listen and watch carefully.I rely on logical thinking.I work hard to get things done.The learning style inventory describes the way you learn and how you deal wit

16、h ideas and daily situations. Below are 12 statements with a choice of four endings. Rank the endings for each statement according to how well you think each one fits with the way you go about learning something (i.e., recall some recent event were you had to learn something new). Then using the spa

17、ces provided, rank each response using a 4 for the ending that best describes how you learn, a 3 for the next best statement, a 2 for next to the least best, and a 1 being the least best of the choices. Please rank all the endings and DO NOT make any ties. After completing the choices, total up each

18、 column and put some sum on the TOTALS row.9. I learn best when:10. When I am learning:11. When I learn:1. When I learn:2. I learn best when:3. When I am learning:4. I learn by:Example: 0. When I learn: 4 I am happy 1 I am fast 2 I am logical 3 I am careful12. I learn best when: 5. When I learn:6. W

19、hen I am learning:7. I learn best by:8. When I learn:I like to deal with my feelings.I like to watch and listen.路漫漫其修远兮路漫漫其修远兮, ,吾将上下而求索吾将上下而求索Exercise 1.1a: Your Orientation41322143412323411432143221434123234114322314341228303032 feeling. watching. thinking. doing. TOTALSI am receptive and open-min

20、ded.I am careful.I analyze ideas.I am practical.I like to observe.I evaluate things.I like to be active. AEI can try things out for myself.I am an accepting person.I am a reserved person.I am a rational person.I am a responsible person.a chance to try out and practice.I feel personally involved in t

21、hings.I take my time before acting.I like ideas and theories. I like to see results from my work. CE RO ACrelationships.observations.rational theories.I rely on my feelings.I rely on my observations.I rely on my ideas.I get involved.I am open to new experiences.I am an observing I am a logical perso

22、n.I am an active person.I look at all sides of issues.I like to analyze things.I like to try things out.I am an intuitive person.I have strong feelings and reactions.I am quiet and reserved.I tend to reason things out.I am responsible about things.I like to think about ideas.I like to be doing thing

23、s.I trust my hunches and feelings.I listen and watch carefully.I rely on logical thinking.I work hard to get things done.The learning style inventory describes the way you learn and how you deal with ideas and daily situations. Below are 12 statements with a choice of four endings. Rank the endings

24、for each statement according to how well you think each one fits with the way you go about learning something (i.e., recall some recent event were you had to learn something new). Then using the spaces provided, rank each response using a 4 for the ending that best describes how you learn, a 3 for t

25、he next best statement, a 2 for next to the least best, and a 1 being the least best of the choices. Please rank all the endings and DO NOT make any ties. After completing the choices, total up each column and put some sum on the TOTALS row.9. I learn best when:10. When I am learning:11. When I lear

26、n:1. When I learn:2. I learn best when:3. When I am learning:4. I learn by:Example: 0. When I learn: 4 I am happy 1 I am fast 2 I am logical 3 I am careful12. I learn best when: 5. When I learn:6. When I am learning:7. I learn best by:8. When I learn:I like to deal with my feelings.I like to watch a

27、nd listen.路漫漫其修远兮路漫漫其修远兮, ,吾将上下而求索吾将上下而求索Lesson 1 Concept: Learning OrientationExperiential Learning CycleCEExperiencingFeelingROProcessingWatchingACGeneralizationThinkingAEApplyingDoing路漫漫其修远兮路漫漫其修远兮, ,吾将上下而求索吾将上下而求索Lesson 1 Concept: Kolbs Learning StylesDiverger:Imaginative AbilitySmall Group Disc

28、ussionBroad InterestsConverger:Practical ApplicationTechnical IssuesIndependent Assimilator: Theoretical Models Abstract Concepts Research Oriented Accommodator: Hands-On Adaptable Intuitive Problem Solvers路漫漫其修远兮路漫漫其修远兮, ,吾将上下而求索吾将上下而求索Lesson 1 Concept: Learning StyleExperiential Learning CycleCEEx

29、periencingFeelingROProcessingWatchingACGeneralizationThinkingAEApplyingDoingAccommodatorDivergerAssimilatorConverger路漫漫其修远兮路漫漫其修远兮, ,吾将上下而求索吾将上下而求索Lesson 1 Concept: Other StylesReflective / Impulsive“Windshield Wiper”Holistic / SerialistDependent / Independent Regardless of the perspective Learning

30、Styles Vary!路漫漫其修远兮路漫漫其修远兮, ,吾将上下而求索吾将上下而求索Lesson 1: Enabling Objective 1.3Knowledge: List the five common learner characteristics and some of their attributes.路漫漫其修远兮路漫漫其修远兮, ,吾将上下而求索吾将上下而求索Lesson 1 Concept: Learner CharacteristicsReservoir of ExperienceVolume and DiversityReadiness to LearnMotivat

31、ion & WIIFMOrientation to LearningProblem-centeredSelf-ConceptRisk AssessmentDefense MechanismsAbility to LearnStyle and ProcessingYouthfulnessVS.Wisdom路漫漫其修远兮路漫漫其修远兮, ,吾将上下而求索吾将上下而求索Lesson 1: ReviewReview Question 1: The objective within the learning process is?Review Question 2: List the four lear

32、ning styles and an attribute of each?Review Question 3: List five learner characteristics. 路漫漫其修远兮路漫漫其修远兮, ,吾将上下而求索吾将上下而求索Lesson 2: Trainers & Adult Learners路漫漫其修远兮路漫漫其修远兮, ,吾将上下而求索吾将上下而求索Lesson 2: ObjectivesTerminal Objective: Identify and apply appropriate training styles for the training environm

33、ent.Identify four instructional approachesDescribe three instructional stylesList the characteristics of learningDescribe the principles in learningIdentify the levels in learning路漫漫其修远兮路漫漫其修远兮, ,吾将上下而求索吾将上下而求索Lesson 2: Enabling Objective 2.1Knowledge: Identify the four instructional approaches and

34、their characteristics.路漫漫其修远兮路漫漫其修远兮, ,吾将上下而求索吾将上下而求索Lesson 2 Concept: “The ApproachSocialization Mentoring BEHAVIORISTCOGNITIVISTHUMANISTSOCIAL LEARNINGProcess viewChange in behaviorInternal mental process Comprehensive personal self-fulfillmentInteraction and observation within a social settingLoc

35、us of controlStimuli in external environmentInternal cognitive structuringAffective & cognitive needsInteraction of person, behavior, & environmentPurpose of educationProduce behavioral change in desired direction Develop capacity and skills to learn betterBecome self-actualized, autonomousModel new

36、 roles & behaviorInstructors roleArranges environment toelicit desired response Structures content of learning activityFacilitates development of whole personModels & guides new roles & behaviorsManifestation for the traineeBehavioral objectives Competency-basedSkill development Cognitive developmen

37、t Learning & memory Learning how to learnAndragogy Self-directed learningSocial roles ASPECTINSTRUCTIONAL APPROACH路漫漫其修远兮路漫漫其修远兮, ,吾将上下而求索吾将上下而求索Lesson 2: Enabling Objective 2.2Knowledge: Describe three instructional styles and their characteristics.路漫漫其修远兮路漫漫其修远兮, ,吾将上下而求索吾将上下而求索Lesson 2 Concept: I

38、nstructional StylesAuthoritarianDominates processOne-way information flowLimited participationDemocraticLearning is collaborativeTrainer & trainee promotes topicTwo-way information flowOpen participationLaissez-faireLittle directionDisorganizedTopic-at-hand 路漫漫其修远兮路漫漫其修远兮, ,吾将上下而求索吾将上下而求索Lesson 2: E

39、nabling Objective 2.3Knowledge: List five characteristics of adult learning.路漫漫其修远兮路漫漫其修远兮, ,吾将上下而求索吾将上下而求索Lesson 2 Concept: P.E.M.A.S.PurposefulWIIFMExperienceKnow to UnknownTactile/Auditory/VisualMultifacetedProblem-centeredPsychomotorActiveDisplay behavior changeStylesPreference and orientation路漫

40、漫其修远兮路漫漫其修远兮, ,吾将上下而求索吾将上下而求索Lesson 2: Enabling Objective 2.4Knowledge: List the six principles of adult learning.路漫漫其修远兮路漫漫其修远兮, ,吾将上下而求索吾将上下而求索Lesson 2 Concept: R.E.E.P.I.R.ReadinessEstablish purposeExerciseRepetitionEffectPleasant rewardsPrimacyFirst impressionsIntensityEngagingRecencySequencing路

41、漫漫其修远兮路漫漫其修远兮, ,吾将上下而求索吾将上下而求索Lesson 2: Enabling Objective 2.5Knowledge: Identify the three domains of learning.路漫漫其修远兮路漫漫其修远兮, ,吾将上下而求索吾将上下而求索Lesson 2 Concept: C.A.P.CognitiveKnowledgeAffectiveAttitudes and beliefsPsychomotorPhysical / Motor skills路漫漫其修远兮路漫漫其修远兮, ,吾将上下而求索吾将上下而求索Lesson 2: ReviewRevi

42、ew Question 1: List the three instructional styles and a characteristic of each?Review Question 2: What are the five characteristics of adult learning?Review Question 3: List the six principles in adult learning and an attribute of each.路漫漫其修远兮路漫漫其修远兮, ,吾将上下而求索吾将上下而求索Lesson 3: Presentation Skills路漫漫

43、其修远兮路漫漫其修远兮, ,吾将上下而求索吾将上下而求索Lesson 3: ObjectivesTerminal Objective: Determine and apply presentation skills to ensure effective communications and successful training delivery.Develop and apply communications and presentation skillsDescribe the elements for a successful presentation 路漫漫其修远兮路漫漫其修远兮,

44、,吾将上下而求索吾将上下而求索Lesson 3: Enabling Objective 3.1Knowledge: Develop and apply communications and presentation skills.Skill: Develop and apply communications and presentation skills within the training environment.路漫漫其修远兮路漫漫其修远兮, ,吾将上下而求索吾将上下而求索Exercise 3.1a: Why Bad Performance OccursList all the thin

45、gs you can think of that contribute to a poorly delivered presentation.Turn the list around create positive statements from the negative ones. You now have a list of some of the qualities a good presenter should have.路漫漫其修远兮路漫漫其修远兮, ,吾将上下而求索吾将上下而求索Lesson 3 Concept: Presentation PreparationWHO is att

46、ending?HOW will I know they are learning?HOW do I get the message across?WHY should they learn this?WHERE am I doing this? WHEN am I doing this?WHAT do they need to learn?路漫漫其修远兮路漫漫其修远兮, ,吾将上下而求索吾将上下而求索Lesson 3 Concept: Preparation (contd)The basic planThe beginning to excite and introduceThe delive

47、ry to inform and instructThe end to confirm and leave a lasting impressionOrTell them what youre going to sayTell themTell them what you told them路漫漫其修远兮路漫漫其修远兮, ,吾将上下而求索吾将上下而求索Lesson 3 Concept: “The Beginning”I gniteN eedT itleR angeO bjective路漫漫其修远兮路漫漫其修远兮, ,吾将上下而求索吾将上下而求索Lesson 3 Concept: “The Be

48、ginning” (contd)Self-introductionGreetIdentifyQualifyTopicTimeSurprisesQuestions路漫漫其修远兮路漫漫其修远兮, ,吾将上下而求索吾将上下而求索Lesson 3 Concept: Presentation “The Delivery”We remember only:90 % of what we say and do70 % of what we say50 % of what we see and hear30 % of what we see20% of what we hear10% of what we r

49、ead路漫漫其修远兮路漫漫其修远兮, ,吾将上下而求索吾将上下而求索Lesson 3 Concept: “Delivery Attitude” (contd)Your attitudeFirst impressions matterPeople associate attitude and appearance with quality of work路漫漫其修远兮路漫漫其修远兮, ,吾将上下而求索吾将上下而求索Lesson 3 Concept: “Posture & Delivery” (contd)Your posture: Feet: Hip to shoulder widthWeigh

50、t: Balanced, not rockingShoulders: Square to audienceArms: Use simple gestures in accordance with words(keeps attention and dissipates nervous energy)Movement: Move around the room with purposePocket: A hand in the pocket creates an informal style(But do not play with keys or coins)路漫漫其修远兮路漫漫其修远兮, ,