专题酒店基础英语培训教学PPT课件模板.pptx

1、若素1968模板若素1968模板若素1968模板The Hotel EnglishThe Hotel English Greeting Direction Thanks Apologies Check in Farewell Hotel place 酒店基础英语培训By XXX若素1968模板若素1968模板若素1968模板Etiquette 酒店礼仪关于礼仪What is etiquette?礼貌言行举止仪表专业得体周全穿着打扮专业的服务不冷漠、不过分、不做作服务到位、照顾周全在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。用短句，简化自己的英语表达从而避免错误。Tips 小贴士:

2、若素1968模板若素1968模板若素1968模板目录CONTENTSPart 1Part 2Part 3Part 4Part 5Part 6Part 7问候与欢迎Greeting Direction指路与带领Thanks 感谢与回答Apologies 致歉与答复Check in 入住Farewell 道别Hotel place 酒店场所若素1968模板若素1968模板若素1968模板 G R E E T I N G G R E E T I N G Greeting Direction Thanks Apologies Check in Farewell Hotel place 问候与欢迎Par

3、t One若素1968模板若素1968模板若素1968模板 Greeting 问候与欢迎 Greeting Direction Thanks Apologies Check in Farewell Hotel place 用于中午以前Welcome to our hotelGood afternoonGood evening Good morningNice to meet you againGlad/nice to meet youHello/Hi! How are you? Have a good rest很高兴再次见到您祝您休息好!用于下午六点过后见到您很高兴您好吗？用于中午至下午六点以

4、前您好！ 若素1968模板若素1968模板若素1968模板情景 1：当国外客人来到大门前/前台时The leader of professional PPT designer in China. 6 years of making professional PPT, 500 case studies for the classical PPT, make sure you will be satisfied. RAPIDPPT differs from the traditional production model, and create a new PPT experience.NEXTH

5、ello, sir! Welcome!先生您好，欢迎！Good afternoon, sir! Welcome to Ibis Hotel/our hotel!下午好先生，欢迎光临宜必思酒店！Good evening, Ms. Nice to meet you in our hotel. May I help you?晚上好小姐，欢迎光临，请问我能为您服务吗？010203 Greeting 问候与欢迎 Greeting Direction Thanks Apologies Check in Farewell Hotel place 若素1968模板若素1968模板若素1968模板D I R E

6、 C T I O ND I R E C T I O N Greeting Direction Thanks Apologies Check in Farewell Hotel place 指路与带领Part Two若素1968模板若素1968模板若素1968模板Direction 指路与带领 Greeting Direction Thanks Apologies Check in Farewell Hotel place 请跟随我来。Its over there. Go upstairs/Downstairs. Turn left/right. Follow me, please. Pleas

7、e go to the 2nd floor. Walk straight ahead. 在那边。（用手指明方向）一直往前走。 往左/右转。 请到2楼。 上/下楼。This way, please. 这边请。若素1968模板若素1968模板若素1968模板Direction 指路与带领 Greeting Direction Thanks Apologies Check in Farewell Hotel place 情景 2：当国外客人需要前台带领或指明到某处时The leader of professional PPT designer in China. 6 years of making

8、professional PPT, 500 case studies for the classical PPT, make sure you will be satisfied. RAPIDPPT differs from the traditional production model, and create a new PPT experience.NEXTExcuse me, wheres the toilet/restroom please?请问洗手间在哪儿？Its over there. Turn right at the corner, please. 在那边，前面角落处右转。/

9、 Please go to the 2nd floor. Youll see it after you get off the elevator.请您上2楼，出电梯就可以看到。 Thank you. 谢谢！My pleasure./You are welcome. 不客气若素1968模板若素1968模板若素1968模板Useful Words 常用词回顾在哪里？Where is/Wheres?123卫生间/洗手间toilet/restroom/washroom电梯Elevator/lift4左/右转Turn left/right 5一二三楼First/second/1st/2nd/3rd/4t

10、h6（从）下来Get off若素1968模板若素1968模板若素1968模板T H A N K ST H A N K S Greeting Direction Thanks Apologies Check in Farewell Hotel place 感谢与回答Part Three若素1968模板若素1968模板若素1968模板Thanks 感谢与回答 Greeting Direction Thanks Apologies Check in Farewell Hotel place 01 如何表达感谢？Thank you (so/very much). 谢谢您（非常感谢）。 Thanks a

11、 lot.多谢。 Thank you for coming.谢谢您的光临。Thank you for staying in our hotel. 感谢您在我们饭店下榻。Thanks for your help. 谢谢你的帮助。Im very grateful to you. 非常感谢您。 若素1968模板若素1968模板若素1968模板02 感谢的应答：You are welcome./Welcome! 不用谢。My pleasure./With pleasure. 乐意效劳。 Dont mention it. 何足挂齿。 Its very kind of you./You are so ki

12、nd.您真客气。 Thanks 感谢与回答 Greeting Direction Thanks Apologies Check in Farewell Hotel place 若素1968模板若素1968模板若素1968模板情景 3：当国外客人向你表示感谢，要懂得接受他的谢意NEXTThank you!(Thanks a lot!)谢谢！My pleasure./You are welcome. 不客气Thanks 感谢与回答 Greeting Direction Thanks Apologies Check in Farewell Hotel place 若素1968模板若素1968模板若素

13、1968模板A P O L O G I E SA P O L O G I E S Greeting Direction Thanks Apologies Check in Farewell Hotel place 致歉与答复Part Four若素1968模板若素1968模板若素1968模板Apologies 致歉与答复 Greeting Direction Thanks Apologies Check in Farewell Hotel place 01 真诚及时的道歉有时会很好的缓和尴尬气氛 Excuse me. 请原谅/打扰一下Im sorry./Sorry. 对不起Its my faul

14、t. 这是我的错。I apologize. 我抱歉。我向你道歉。I apologize for you/it/this.若素1968模板若素1968模板若素1968模板02 道歉的答复：Thats all right这没什么。Thats/Its OK. 没事。 It doesnt matter. 没关系。 Never mind. 不要紧，没关系。 Apologies 致歉与答复 Greeting Direction Thanks Apologies Check in Farewell Hotel place 若素1968模板若素1968模板若素1968模板C H E C K I N C H E

15、 C K I N Greeting Direction Thanks Apologies Check in Farewell Hotel place 入住Part Five若素1968模板若素1968模板若素1968模板Check in 入住 Greeting Direction Thanks Apologies Check in Farewell Hotel place 情景 4：询问是否有预订NEXTDid you have a reservation with us? /Did you make a reservation, please? 您有预订吗No, I just arrived

16、 in this place.没有，我刚到这里。We have single rooms, double rooms, suites and luxury suites in our hotel. 我们有单间、双人间、套间和豪华套间。 I want a single room with window. 单人间，有窗户。Im sorry, we dont have any single rooms left/all single rooms have been booked, would you like a double room? ? 对不起，我们没有单间了，双人间可以吗？。 Yes, pl

17、ease. 可以。若素1968模板若素1968模板若素1968模板Useful Words 常用词回顾预订Reservation/bookMake/have a reservation123到达arrive Single room 单间 double room 双人间 suite 套间 luxury suite 豪华套间4Like 喜欢像 prefer 更喜欢（比较级） 5留下离开Leave6英语中的肯定答复Yes, please./Yep./OK, sir./Certainly, sir./Sure. no problem.若素1968模板若素1968模板若素1968模板Check in 入

18、住 Greeting Direction Thanks Apologies Check in Farewell Hotel place 情景 5：询问入住天数、人数 The leader of professional PPT designer in China. 6 years of making professional PPT, 500 case studies for the classical PPT, make sure you will be satisfied. RAPIDPPT differs from the traditional production model, an

19、d create a new PPT experience.NEXTTwo days, please.住两天。How long do you plan/expect to stay?/How many days will you stay? 请问需要住几天？ Only myself.只有我一个人。OK. How many people are there, please?您一起有几个人？OK, sir. Please wait a moment/second.好的，请稍等。若素1968模板若素1968模板若素1968模板多久How long123多少How many待留保持Stay 4Wait

20、 a moment/second/minute. 稍等一下5期望想做Expect 6等待WaitUseful Words 常用词回顾若素1968模板若素1968模板若素1968模板Check in 入住 Greeting Direction Thanks Apologies Check in Farewell Hotel place 情景 6：询问房价The leader of professional PPT designer in China. 6 years of making professional PPT, 500 case studies for the classical PP

21、T, make sure you will be satisfied. RAPIDPPT differs from the traditional production model, and create a new PPT experience.NEXTWhats the room rate today? 今天房价多少？OK, Ill take it for two nights. 一个单人间，住两晚。The price of a single room is 170 RMB per day./The single room rate is 170RMB per day.单间的房费是每天17

22、0元。Sure, no problem. Thank you very much, sir. 没问题，先生。非常感谢。若素1968模板若素1968模板若素1968模板多少钱？How muchWhats the price of123房价Room rate/price人民币 RMB4折扣 discountCould you give me any discount?有折扣吗？Useful Words 常用词回顾若素1968模板若素1968模板若素1968模板010203040506May I have your passport, please? 麻烦出示一下您的护照。 Your room nu

23、mber is 246 on the second floor.您的房号是二楼的246室。 Heres your key card/room card.这是您的房卡。 You may keep the room till 2PM.您可以将房间保留到下午2点。Do you need a morning/wake-up call, please?需要叫早服务吗？We have breakfast for free on 2nd floor each morning from 7:30-9:30.早餐免费，每天上午7:30到9:30在2楼。Check in 入住 Greeting Direction

24、 Thanks Apologies Check in Farewell Hotel place 若素1968模板若素1968模板若素1968模板护照passport123房号Room numberNo./#房卡Room card/key card 4点整点Oclock2 oclock 2点钟5空出，搬出Vacate6免费For free/freeUseful Words 常用词回顾若素1968模板若素1968模板若素1968模板F A R E W E L LF A R E W E L L Greeting Direction Thanks Apologies Check in Farewell

25、 Hotel place 道别Part Six若素1968模板若素1968模板若素1968模板Farewell 道别 Greeting Direction Thanks Apologies Check in Farewell Hotel place 情景 7：客人退房后说再见The leader of professional PPT designer in China. 6 years of making professional PPT, 500 case studies for the classical PPT, make sure you will be satisfied. RAP

26、IDPPT differs from the traditional production model, and create a new PPT experience.NEXTSee you, sir!/Hope to see you next time!期待下次光临！Goodbye!/Bye for now!再见！Have a nice afternoon/evening/day!祝您下午晚上一天愉快！010203We wish you a pleasant journey.祝您旅途愉快！03若素1968模板若素1968模板若素1968模板再见Goodbye.Bye. Bye for no

27、w.123祝您有个愉快的Have a nice/good afternoon.祝您 wish you4再见See you next time.Farewell. See you.5祝您有个愉快的Have a nice/good evening.6旅途 trip/journeyUseful Words 常用词回顾若素1968模板若素1968模板若素1968模板H O T E L P L A C E H O T E L P L A C E Greeting Direction Thanks Apologies Check in Farewell Hotel place 酒店场所Part Seven

28、若素1968模板若素1968模板若素1968模板Hotel place 酒店场所 Greeting Direction Thanks Apologies Check in Farewell Hotel place Chinese RestaurantWestern RestaurantCoffee ShopBar中餐厅西餐厅咖啡厅酒吧若素1968模板若素1968模板若素1968模板Hotel place 酒店场所 Greeting Direction Thanks Apologies Check in Farewell Hotel place ParkingBusiness CenterCre

29、dit CardConference Room会议室商务中心停车场信用卡若素1968模板若素1968模板若素1968模板Tennis courtsNight ClubSaunaSwimming Pool网球场夜总会桑拿浴游泳池Hotel place 酒店场所 Greeting Direction Thanks Apologies Check in Farewell Hotel place 若素1968模板若素1968模板若素1968模板The Hotel EnglishThe Hotel English Greeting Direction Thanks Apologies Check in Farewell Hotel place 课程结束 感谢聆听By XXX