酒-店-服-务-英-语-ppt课件.ppt
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1、酒酒 店店 服服 务务 英英 语语 Thank you for everyone to have a class with me! I hope that well be friends together through the English class. I want to know much information ofyours before we begin our lessons ! Example: English name、department、position、hobbies 、wishes and so on Hotel Organization Chart饭店机构表饭店机
2、构表 General Managers Office 总经理室 Executive Office 总经理办公室 Human Resource Department 人力资源部 Training Department 教育培训部 Sales Department 销售部 Public Relations Office 公共关系部 Front Office 前厅部 Housekeeping Department 客房部Hotel Organization Chart饭店机构表饭店机构表 Food & Beverage Department 餐饮部 Recreation Department 娱乐部
3、 Shopping Arcade 商场部 Financial Department 财务部 Engineering Department 工程维修部 Purchasing Department 采购部 Security Department 保安部 Administration Department 行政部Front Office Words:(1) reservation 预订 (2) register 登记,注册(3) assign 分配,指定(4) baggage 行李(5) distribute 分发(6) deliver 投递,递交 (7) currency 货币 (8) occup
4、ancy 居住,占用 (9) smart 活泼的,精明的(10) appearance 外表 (11) adaptability 适应性 (12) figure 数字 (13) settle 解决,安定(14) complaint 投诉,抱怨Front Office Words:(15) soothe 安抚 (16) reveal 显示(17) financial 财政的,财经的(18) satisfaction 满意(19) check in/out 入住/离店(20) departure date 离开日期(21) guarantee 保证(22) client 顾客(23) confer
5、ence 会议(24) program 议程,节目(25) handicapped 残疾的(26) facilities 设施(27) wheelchair 轮椅(28) cancellation 取消Front Office Words:(29) favorite 最喜爱的(30) airy 通风的(31) banquet 宴会(32) patio 室外就餐处(33) salon 沙龙(34) souvenir 纪念品 (35) convenience 便利,方便(36) consider 考虑(37) overweight 超重 (38)scenic spot 风景点 (39)trolle
6、y bus 电车(40) Mend 修补 (41)Mis-calculation 计算出错 (42)communication 通讯,交流Front Office Words:(43) secretary 秘书 ( 4 4 ) d o c u m e n t 文 件 (45) equipment 设备(46) stapler 小订书机(47) calculator 计算器 (48) exhibition 展览 (49) discount 折扣 (50) extend 延伸,延长(51) scissors 剪刀,剪子 (52) handkerchief 手帕,纸巾(53) wardrobe 衣柜
7、 (54) budget 预算 (55) thermos 热水瓶 (56) directory 目录 Front Office Words: (57) tap 笼头 (58) mucilage 胶水 (59) features 特征 (60) architecture 建筑 (61) supervisor 主管 (62) houseman 杂务工 (63) shelf 书架 (64) typewriter 打字机 (65) extension 分机 (66) trunk 行李箱 (67) comfortable 舒适 (68) envelope 信封 (69) pond 池塘 (70) cig
8、arette 香烟 Front OfficeWords: (71) locate 坐落于(72) sightseeing 观光(73) invoice 发票(74) overpay 多付(75) regulation 规章(76) insist 坚持(77) request 请求(78) fault 过错 (79) replace 替换 (80) noisy 吵闹的(81) corridor 走廊 (82) brochure 介绍册(83) refuse 拒绝(84) elevator 电梯Front OfficeWords: (85) loan 出租 (86) carpet 地毯 (87)
9、afford 抽出 (88) misunderstand 误解 (89) wheelchair 轮椅 (90) unfortunate 不幸的 (91) babysitter 照看儿童者 (92) bleed 流血 (93) slip 滑 (94) detail 细节 (95) destination 目的地 (96) appreciate 欣赏 (97) average 平均 (98) delegate 代表Front Office Words:(99) boost 提高(100) security 治安,保安(101) senser 感应器(102) sprinkler喷水设备(103)
10、hydrant 消防龙头(104) hose 软管(105) earn 赚得,挣得(106) alarm 警报(107) exit 安全门(108) basement地下室(109) mezzanine夹层楼面(110) rude 粗鲁的(111) fare 车费(112) contact 联系Front OfficeWords:(113) soap 肥皂(114) towel 毛巾(115) punch 打印(116) nail 指甲(117) bedcover 床罩(118) watermark 水印图案(119) interfere 干涉(120) private 私人的(121) fi
11、rework 烟火 (122) ID card 身份证(123) atmosphere 气氛(124) motto 座右铭(125) devoutly 诚恳地 (126) total 总计Front OfficeWords: print 印刷 account 帐户(129) delivery 支付 (130) compromise 妥协 deposit 押金 (132) coin 硬币(133) safety box 保险箱(134) mineral water 矿水(135) shopping bag 购物袋 (136) luggage rack 行李架(137) remote contro
12、l 遥控装置 (138) hairdryer 吹风机(139) dustbin 垃圾箱 (140) magazine 杂志Front OfficeWords: (141)night stool 卧室用便器 (142)bathtub 浴缸(143)floor 地板 (144)shampoo 香波(145)body lotion 润肤露 (146)toothbrush 牙刷(147)razor 刮胡刀 (148)shower cap 浴帽(149)sewing kit 针线包 (150)comb 梳子(151)laundry bag 洗衣袋 (152)sanitary bag 卫生袋(153)ti
13、ssue paper 卫生纸(154)napkin 餐巾(155)napkin paper 餐巾纸 (156)bulb 灯泡 Front Office phrasal:(1) check in/ out 入住/离店 (2) good / bad manners 有礼貌/无礼(3) in short 简言之(4) departure date 离开日期(5) by air 乘飞机(6) flight number 航班号(7) high occupancy 出租率高 (8) show sb up 领某人上楼 (9) DDD system (Domestic Direct Dial) 国内长途(1
14、0) IDD system (International Direct Dial)国际长途Front Office phrasal:(11) booked up 预订完了(12) get in touch with 与取得联系(13) recommend to 向推荐(14) computer records 电脑记录(15) ordinary airmail 普通航空信(16) show the way 指路(17) north district of Shanghai 上海北部地区(18) near the bund 靠近外滩(19) take pictures 照相(20) within
15、 easy reach 很容易到Front Office phrasal:(21) foreign currency exchange 外币兑换 (22) todays exchange rate 今天的兑换率(23) settle guest complaint 处理客人投诉(24) at the lost and found desk 在失物招领处(25) free of charge 免费(26) cut off 切断、切开(27) incoming fax 过来的传真(28) up to now 直到现在(29) in order to 为了(30) long distance cal
16、l reservation 长途电话预订 Front Office phrasal:(31) spend ones holidays 度假(32) credit card number 信用卡号(33) take care of 照料(34) peak season 旺季(35) travelers checks 旅行支票(36) replace A with B 把A替换成B(37) no- show 预订客未到(38) tell you the truth 老实说(39) dying to do sth 迫不及待地想做某事(40) in advance 预先Front Office phr
17、asal:(41) if possible 如果可能的话(42) at ones convenience 在方便时(43) as well 也(44) do service for 为服务,效劳(45) make way for sb 为某人让路(46) rush into 冲进(47) put ones heart into 全神贯注(48) in tears 热泪盈眶(49) on loan 出租(50) in the name of 以的名义 Front Office phrasal:(51) be tired of 厌倦,厌烦(52) report on duty 报到 (53) ap
18、ply sb for help 请求某人帮助(54) familiar with 通晓,熟悉(55) the handbook for hotel staff 饭店员工手册 (56) smoke senser 烟感器(57) automatic sprinkler 自动喷水系统(58) fire hose 消防救火软管(59) deal with 处理(60) as soon as possible 尽快 Front Office phrasal:(61) be upset about 对感到不安(62) look for 寻找(63) pay for the damage 赔偿(64) ta
19、ke notice 注意(65) go ahead 走吧(66) be responsible for 对负责(67) pass out 晕倒(68) go back and forth 来回(69) pass on 转达(70) shuttle bus 班车 Front Office phrasal:(71) at least 至少(72) be not in 不在(73) make out 填写,编制(74) soft berth 软卧(75) business repeat rate 回客率(76) take steps 采取措施(77) extend the room 续住(78) r
20、egistration form 登记单(79) put off 推迟(80) by reason of 由于 Front Office phrasal: (81) wake up 醒来 (82) low season 淡季 (83) shoulder season 平季 (84) forged bank note 假币 (85) refuse to do sth 拒绝做某事 (86) be angry at/about sth 因某事而生气 (87) high quality service 优质服务 (88) make a few suggestions 提些建议 (89) hand st
21、h to sb 把某物递给某人 (90) would love to do sth 爱干某事 Front Office phrasal:(91) catch a cold 伤风(92) look forward to 期望,希望(93) one more thing 还有件事(94) at the moment 此刻,眼下(95) at present 现在(96) come over 走过来(97) be worth doing 值得做某事(98) know little about sth 对某事一无所知(99) take your time 别着急,慢慢来(100) on the hou
22、se 免费 (99) (100) Front Officephrasal:(101) start with sth 从某事开始(102) without question 毫无疑问(103) use up 用完,耗尽(104) call off 取消(105) clear up 清理,变晴(106) catch ones eye 引人注目(107) catch ones breath 喘气,松口气(108) break up 打碎,结束(109) before long 不久以后 Front Office sentence: 1.what kind of room would you like
23、, sir ? 先生,您想要什么样的房间? 2.would you like breakfast? 您需要用早餐吗? 3.can you give me your name, please, sir ? 先生,您能让我知道您的名字吗? 4.can you tell me your arrival and departure dates? 您能告诉我您的抵离日期吗? 5.Is there a special rate for a group reservation? 团队预订有优惠吗? 6.there is a 10 percent discount . 有10%的优惠。Front Office
24、 sentence:7. We can either put him on a waiting list or find him a room in a nearby hotel. 我们可以将他列入等待名单或帮他在附近酒店找间房间。8. For one night, the hotel cost would be five hundred yuan. How will you be paying, sir? 酒店一晚收取500元房费,您怎样付呢,先生?9. My company will cover all the expenses, well send you a check right a
25、way. 我公司会为我支付所有费用,我们会马上送支票过来。10.How are you going to pay, in cash or by credit card? 您准备如何支付, 用现金还是信用卡?11.Could I pay with travellers checks? 我可以用旅行支票付吗?12.Would you give me some features of your baggage? 您能提供一些您行李的特征吗?Front Office sentence:13. Im sorry to have inconvenienced you. 很抱歉给您带来了不便。14. I a
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