JCI国际医院管理标准(第四版)-ppt课件.ppt

1、JOINTCOMMISSIONINTERNATIONALACCREDITATIONSTANDARDSFORHOSPITALS,4THEDITION 国际医院管理标准国际医院管理标准 （第四版） 1ppt课件SectionSectionI:I: Patient-Centered Patient-CenteredStandards Standards 患者中心标准患者中心标准International Patient Safety Goals (IPSG)国际患者安全目标Access to Care and Continuity of Care (ACC)医疗护理途径及连续性Patient and

2、 Family Rights (PFR)患者及其家属权益Assessment of Patients (AOP)患者评估Care of Patients (COP)患者的医疗护理Anesthesia and Surgical Care (ASC)麻醉及外科医疗护理Medication Management and Use (MMU)药品管理和使用Patient and Family Education (PFE) 患者及其家属教育2ppt课件International Patient Safety Goals (IPSG)国际患者安全目标 IPSG.1 Identify Patients Co

3、rrectly IPSG.2 Improve Effective Communication IPSG.3 Improve the Safety of High-Alert Medications IPSG.4 Ensure Correct-Site, Correct-Procedure, Correct-Patient Surgery IPSG.5 Reduce the Risk of Health CareAssociated Infections IPSG.6 Reduce the Risk of Patient Harm Resulting from Falls 3ppt课件Inter

4、national Patient Safety Goals (IPSG)国际患者安全目标 IPSG.1 正确辨认患者 IPSG.2 有效地改进沟通 IPSG.3 改进高敏感性疗程的安全性 IPSG.4 保证正确部位，正确做法，正确患者手术 IPSG.5 减少相关医疗风险 IPSG.6 减少患者摔倒发生伤害的风险 4ppt课件Access to Care and Continuity of Care (ACC)医疗护理途径及连续性 ACC.1 Patients are admitted to receive inpatient care or registered for outpatient

5、services based on their identified health care needs and the organizations mission and resources. ACC.2 The organization designs and carries out processes to provide continuity of patient care services in the organization and coordination among health care practitioners. ACC.3 There is a policy guid

6、ing the referral or discharge of patients. ACC.4 Patients are transferred to other organizations based on status and the need to meet their continuing care needs. ACC.5 The process for referring, transferring, or discharging patients, both inpatients and outpatients, includes planning to meet the pa

7、tients transportation needs. 5ppt课件Access to Care and Continuity of Care (ACC)医疗护理途径及连续性 ACC.1 根据患者治疗需求和医院使命及资源，决定患者住院治疗或门诊治疗 ACC.2 在医院科室和医护人员间制定并实施相互协调的程序，为患者提供连续的医疗服务 ACC.3 指导患者转诊或出院的制度明确 ACC.4 根据病情和需要，为让患者得到持续治疗，有患者转院制度 ACC.5 住院和门诊患者的转诊、转院，或出院程序含有患者运送需求的计划6ppt课件Patient and Family Rights (PFR)患者及其

8、家属权益PFR.1 The organization is responsible for providing processes that support patients and families rights during care. PFR.2 The organization supports patients and families rights to participate in the care process. PFR.3 The organization informs patients and families about its process to receive

9、and to act on complaints,conflicts, and differences of opinion about patient care and the patients right to participate in these processes. PFR.4 Staff members are educated about their roles in identifying patients values and beliefs and protecting patients rights. PFR.5 All patients are informed ab

10、out their rights and responsibilities in a manner and language they can understand.PFR.6 Patient informed consent is obtained through a process defined by the organization and carried outby trained staff in a language the patient can understand. 7ppt课件Patient and Family Rights (PFR)患者及其家属权益 PFR.1 医院

11、负责提供支持患者及其家属在治疗期间权益的程序 PFR.2 医院支持患者及其家属参与治疗过程的权益 PFR.3 医院告知患者及其家属有关受理投诉、纠风和不同治疗意见的程序，及参与这些程序的权益 PFR.4 教育员工正确对待不同价值观和信仰的患者，并维护其权益 PFR.5 以患者能理解的方式和语言告知其权益和责任 PFR.6 用患者能理解的语言训炼员工，并由其通过医院制定的程序获得患者知情同意8ppt课件Patient and Family Rights (PFR)患者及其家属权益 PFR.7 The organization informs patients and families about

12、 how to gain access to clinical research, clinicalinvestigation, or clinical trials involving human subjects. PFR.8 Informed consent is obtained before a patient participates in clinical research, clinical investigation, and clinical trials. PFR.9 The organization has a committee or another way to o

13、versee all research in the organization involvinghuman subjects. PFR.10 The organization informs patients and families about how to choose to donate organs and other tissues. PFR.11 The organization provides oversight of the harvesting and transplantation of organs and tissues. 9ppt课件Patient and Fam

14、ily Rights (PFR)患者及其家属权益 PFR.7 医院告知患者及其家属有关如何获得以人体为对象的临床研究、监床调查和临床试验的途经 PFR.8 在患者参与临床研究、临床调查和临床试验前，获得患者知情同意 PFR.9 医院有一个委员会或其他方式监督院内所有以人体为对象的研究 PFR.10 医院告知患者及其家属有关如何选择捐献人体器官和其他人体组织 PFR.11 医院监督获取和移植人体器官或组织10ppt课件Assessment of Patients (AOP)患者评估AOP.1 All patients cared for by the organization have thei

15、r health care needs identified through an established assessment process. AOP.2 All patients are reassessed at intervals based on their condition and treatment to determine theirresponse to treatment and to plan for continued treatment or discharge.AOP.3 Qualified individuals conduct the assessments

16、 and reassessments. AOP.4 Physicians, nurses, and other individuals and services responsible for patient care collaborate to analyze and to integrate patient assessments.AOP.5 Laboratory services are available to meet patient needs, and all such services meet applicable localand national standards,

17、laws, and regulations. AOP.6 Radiology and diagnostic imaging services are available to meet patient needs, and all such servicesmeet applicable local and national standards, laws, and regulations. 11ppt课件Assessment of Patients (AOP)患者评估 AOP.1 通过已建立的评估程序，医院确定了所有患者的医疗需求 AOP.2 根据情况和治疗需要，在一定间隔时间内对所有患者进

18、行再评估，观察他们对治疗的反应，制定持续治疗或出院计划 AOP.3 由有资质的人员指挥评估和再评估 AOP.4 医师、护士和其他负责患者治疗的人员及科室共同分析和归纳患者评估 AOP.5 所有实验室服务能有效地满足患者需要，并符合当地和国家标准、法律及法规 AOP.6 所有放射和影像服务能有效地满足患者需要，并符合当地和国家标准、法律及法规12ppt课件Care of Patients (COP)患者的医疗护理 COP.1 Policies and procedures and applicable laws and regulations guide the uniform care of

19、all patients. COP.2 There is a process to integrate and to coordinate the care provided to each patient. COP.3 Policies and procedures guide the care of highrisk patients and the provision of high-risk services. COP.4 A variety of food choices, appropriate for the patients nutritional status and con

20、sistent with his orher clinical care, is regularly available. COP.5 Patients at nutrition risk receive nutrition therapy. COP.6 Patients are supported in managing pain effectively. COP.7 The organization addresses end-of-life care. 13ppt课件Care of Patients (COP)患者的医疗护理 COP.1 治疗规范，并符合政策、程序及有关法律和法规 COP

21、.2 对每位患者提供的治疗有一个集成和协调的程序 COP.3 高危患者的治疗与高危服务的提供符合政策、程序 COP.4 各种各样的食物选择规范有效，符合患者营养状况，并与临床治疗一致 COP.5 有营养风险的患者接受营养治疗 COP.6 支持患者有效地管理疼通 COP.7 医院提供临终关怀治疗14ppt课件AnesthesiaandSurgicalCare(ASC)麻醉和外科治疗麻醉和外科治疗 ASC.1 Anesthesia services (including moderate and deep sedation) are available to meet patient needs,

22、 and all such services meet applicable local and national standards, laws, and regulations and professional standards. ASC.2 A qualified individual(s) is responsible for managing the anesthesia services (including moderate and deep sedation). ASC.3 Policies and procedures guide the care of patients

23、undergoing moderate and deep sedation. ASC.4 A qualified individual conducts a preanesthesia assessment and preinduction assessment.15ppt课件AnesthesiaandSurgicalCare(ASC)麻醉和外科治疗麻醉和外科治疗 ASC.1 所有麻醉服务（包括中度和深度镇静）满足患者需求，并符合当地和国家标准、法律、法规和专业标准 ASC.2 由有资质的人员负责管理麻醉服务（包括中度和深度镇静） ASC.3 政策和程序指导患者接受中度及深度镇静治疗 ASC.

24、4 由有资质的人员指导麻醉前评估和正式手术前评估16ppt课件AnesthesiaandSurgicalCare(ASC)麻醉和外科治疗麻醉和外科治疗 ASC.5 Each patients anesthesia care is planned and documented in the patients record. ASC.6 Each patients postanesthesia status is monitored and documented, and the patient is discharged from the recovery area by a qualified

25、 individual or by using established criteria. ASC.7 Each patients surgical care is planned and documented based on the results of the assessment.17ppt课件AnesthesiaandSurgicalCare(ASC)麻醉和外科治疗麻醉和外科治疗 ASC.5 在患者病历中，有每位患者的麻醉治疗计划和纪录 ASC.6 监测和纪录每位患者麻醉的状态，由有资质的人员，或按已建立的标准批准患者离开恢复区 ASC.7 根据评估结果制定每位患者的外科治疗计划，并

26、纪录在案18ppt课件MedicationManagementandUse(MMU)药品管理和使用药品管理和使用 MMU.1 Medication use in the organization complies with applicable laws and regulations and is organized to meet patient needs. MMU.2 An appropriate selection of medications for prescribing or ordering is stocked or readily available. MMU.3 Med

27、ications are properly and safely stored. MMU.4 Prescribing, ordering, and transcribing are guided by policies and procedures. MMU.5 Medications are prepared and dispensed in a safe and clean environment. MMU.6 The organization identifies those qualified individuals permitted to administer medication

28、s. MMU.7 Medication effects on patients are monitored.19ppt课件MedicationManagementandUse(MMU)药品管理和使用药品管理和使用 MMU.1 医院用药符合法律法规，并有效地满足患者需求 MMU.2 规定或医嘱药品的选择库存可用 MMU.3 正确、安全贮存药品 MMU.4 按政策和程序开处方、下医嘱和抄录用药 MMU.5 在安全和清洁环境下准备、分发药品 MMU.6 医院只允许有资质的人员执行用药 MMU.7 监控患者用药疗效20ppt课件PatientandFamilyEducation(PFE) 患者和家属教

29、育PFE.1 The organization provides education that supports patient and family participation in care decisions and care processes.PFE.2 Each patients educational needs are assessed and recorded in his or her record.PFE.3 Education and training help meet patients ongoing health needs.PFE.4 Patient and f

30、amily education includes the following topics, related to the patients care: the safe use of medications, the safe use of medical equipment, potential interactions between medications and food, nutritional guidance, pain management, and rehabilitation techniques.PFE.5 Education methods include the p

31、atients and familys values and preferences and allow sufficient interaction among the patient, family, and staff for learning to occur.PFE.6 Health professionals caring for the patient collaborate to provide education. 21ppt课件PatientandFamilyEducation(PFE) 患者和家属教育 PFE.1 医院提供教育支持患者和家属参与治疗决策及治疗过程 PFE.

32、2 评估每位患者的教育需求，并记入病历 PFE.3 教育与训炼有助于满足患者持续健康需求 PFE.4 患者和家属教育包括下列患者治疗的相关题目：安全用药、安全使用医疗设备、药品与食物间的潜在相互作用、营养指导、疼通管理，及康复技术 PFE.5 教育方法包括患者和家属的价值观和特选需求，并允许患者、家属和员工在学习上充足地交流 PFE.6 为患者治疗的医护人员配合提供教育22ppt课件Section II: Section II: Health Care Organization Management StandardsHealth Care Organization Management St

33、andards医疗机构管理标准医疗机构管理标准 QualityImprovementandPatientSafety(QPS) 质量改进与患者安全质量改进与患者安全 PreventionandControlofInfections(PCI) 感染预防与控制感染预防与控制 Governance,Leadership,andDirection(GLD) 政府、领导和向导政府、领导和向导 FacilityManagementandSafety(FMS) 设施管理和安全设施管理和安全 StaffQualificationsandEducation(SQE) 员工资格与教育员工资格与教育 Managem

34、entofCommunicationandInformation(MCI) 沟通与情报管理沟通与情报管理23ppt课件QualityImprovementandPatientSafety(QPS)质量改进与患者安全质量改进与患者安全QPS.1 Those responsible for governing and managing the organization participate in planning and measuring a quality improvement and patient safety program.QPS.2 The organization design

35、s new and modified systems and processes according to quality improvement principles.QPS.3 The organizations leaders identify key measures in the organizations structures, processes, and outcomes to be used in the organizationwide quality improvement and patient safety plan. QPS.4 Individuals with a

36、ppropriate experience, knowledge, and skills systematically aggregate and analyze data in the organization. QPS.5 The organization uses an internal process to validate data.QPS.6 The organization uses a defined process for identifying and managing sentinel events24ppt课件QualityImprovementandPatientSa

37、fety(QPS)质量改进与患者安全质量改进与患者安全 QPS.1 医院责任人和管理者参与质量改进、患者安全项目的计划与监控 QPS.2 医院按照质量改进原则重新设计或修定各种体系与流程 QPS.3 在完善医院结构、流程及结果中，领导制定应用于医院领域质量改进和患者安全计划的关键措施 QPS.4 由具有相应经验、知识及技能的人员系统地收集和分析医院数据 QPS.5 医院用内部程序确认数据 QPS.6 医院制定程序，确定和管理警哨事件25ppt课件QualityImprovementandPatientSafety(QPS)质量改进与患者安全质量改进与患者安全 QPS.7 Data are an

38、alyzed when undesirable trends and variation are evident from the data. QPS.8 The organization uses a defined process for the identification and analysis of near-miss events. QPS.9 Improvement in quality and safety is achieved and sustained. QPS.10 Improvement and safety activities are undertaken fo

39、r the priority areas identified by the organizations leaders. QPS.11 An ongoing program of risk management is used to identify and to reduce unanticipated adverse events and other safety risks to patients and staff. 26ppt课件QualityImprovementandPatientSafety(QPS)质量改进与患者安全质量改进与患者安全 QPS.7 数据显示不良趋势和变异时，

40、分析数据 QPS.8 对临近差错事件的确认和分析，医院按既定程序办理 QPS.9 质量与安全改进到位并维持 QPS.10 医院领导确定的重点领域承担了改进与安全活动 QPS.11 持续的风险管理程序应用于确认和减少对患者及员工的意外有害事件与其他安全风险27ppt课件PreventionandControlofInfections(PCI)感染预防与控制感染预防与控制PCI.1 One or more individuals oversee all infection prevention and control activities. This individual(s) is qualif

41、ied in infection prevention and control practices through education, training, experience, or certification.PCI.2 There is a designated coordination mechanism for all infection prevention and control activities that involves physicians, nurses, and others as based on the size and complexity of the o

42、rganization.PCI.3 The infection prevention and control program is based on current scientific knowledge, accepted practice guidelines, applicable laws and regulations, and standards for sanitation and cleanliness.PCI.4 The organizations leaders provide adequate resources to support the infection pre

43、vention and control program. PCI.5 The organization designs and implements a comprehensive program to reduce the risks of health careassociated infections in patients and health care workers.PCI.6 The organization uses a risk-based approach in establishing the focus of the health careassociated infe

44、ction prevention and reduction program.28ppt课件PreventionandControlofInfections(PCI)感染预防与控制感染预防与控制 PCI.1 一个或多个员工负责所有感染预防和控制活动。通过教育、训炼、实践或认证，这些员工在感染预防和控制活动中具有资质。 PCI.2 根据医院大小和复杂性，对所有的感染预防和控制活动，有一个指定的，包括医师、护士和其他员工在内的协调机制 PCI.3 建立在现代科学知识、有效实用指南之上的感染预防和控制程序符合法律、法规及卫生与清洁标准 PCI.4 医院领导提供足够的资源支持感染预防和控制程序。 PC

45、I.5 医院设计并实施综合方案，减少医疗风险患者和卫生保健工作者的交叉感染。 PCI.6 在建立医疗重点感染预防和减少方案中，医院使用以风险为基础的方法29ppt课件PreventionandControlofInfections(PCI)感染预防与控制感染预防与控制PCI.7 The organization identifies the procedures and processes associated with the risk of infection and implements strategies to reduce infection risk.PCI.8 The orga

46、nization provides barrier precautions and isolation procedures that protect patients, visitors, and staff from communicable diseases and protects immunosuppressed patients from acquiring infections to which they are uniquely prone. PCI.9 Gloves, masks, eye protection, other protective equipment, soa

47、p, and disinfectants are available and used correctly when required. PCI.10 The infection prevention and control process is integrated with the organizations overall program for quality improvement and patient safety.PCI.11 The organization provides education on infection prevention and control prac

48、tices to staff, physicians, patients, families, and other caregivers when indicated by their involvement in care. 30ppt课件PreventionandControlofInfections(PCI)感染预防与控制感染预防与控制 PCI.7 医院确定应对感染风险的程序和过程，并实施减少感染感染风险的策略。 PCI.8 医院提供防范屏障和隔离程序，保护患者、探视者及员工免得传染病，特别要保护来自易感人群的免疫抑制患者。 PCI.9 提供手套、口具、眼罩,及其他防护设备、肥皂和消液,

49、在需要时能正确使用。 PCI.10 感染预防与控制整合于医院总体质量改进和患者安全程序。 PCI.11 医院对必须参与治疗的员工、医师、患者、家属及其他护理人员提供感染预防与控制教育。31ppt课件Governance,Leadership,andDirection(GLD)政府、领导和指南政府、领导和指南GLD.1 Governance responsibilities and accountabilities are described in bylaws, policies and procedures, or similar documents that guide how they

50、are to be carried out. GLD.2 A senior manager or director is responsible for operating the organization and complying with applicable laws and regulations.GLD.3 The organizations leaders are identified and are collectively responsible for defining the organizations mission and creating the plans and