hotelreservationppt课件.ppt

1、 HOTEL EnglishReservationCan you say the following? cardinal numbers (基数词基数词) ordinal numbers (序数词序数词) months (月份月份) week (星期星期)Months:January, February, March, April, May, June, July, August, September, October, November, DecemberWeekSunday MondayTuesdayWednesdayThursdayFridaySaturday Task 1 Match

2、the room types with their corresponding pictures.triple roomSingle Roomdouble roomTWB/standard roompresidential suitejunior suiteexecutive suitedeluxe suiteTriple RoomPresidential SuiteTWB/Standard RoomDouble RoomSingle RoomJunior SuiteDeluxe SuiteExecutive Suite Task 2 How many room types do you kn

3、ow now? What are they? Discuss with your partner with the help of the words in Tasks 1. From Task 1, now I know eight room types. They are single room, double room, TWB (twin beds room with private bath) or standard room, triple room, deluxe suite, presidential suite, executive suite, and junior sui

4、te.Suggested AnswersMore Room Types (1) deluxe single room sea-view room deluxe wedding suiteMore Room Types (2) family suiteMore Room Types (3) Chinese suiteJapanese suiteTask 3 Discuss If you plan to travel outside your hometown, Whats the most important thing you have to do ahead of time? If you

5、want to book/reserve one kind of room in the hotel, what methods can you use? by phone, fax, face to face, e-mail, online1.Room Reservation 预订房间 Reservation, may I help you? 预订处。请问我能帮你忙吗? Yes, I would like to make a reservation for May 3rd. 是的，我想订一间5月3号的房间。 For how many people? 几个人呢？ Only one. 只有一个人

6、。 May I have your name? 能告诉我你的名字吗？ John. 约翰。 I am wondering if you have a room with twin bed. 你们还有双人间吗？ Yes, we have one and it faces the beautiful sea. 有，我们有间房间而且朝着美丽的大海。 Thats wonderful. I want to stay for 2 days. 太好了，我想在这房间住2天。 OK, we will make it ready for you. 好的，我们会为您准备好的。 Thank you. 谢谢。2.Doub

7、le Room Reservation 预订双人房预订双人房Hello, is there anything I can do for you?您好，我能为您做什么吗？Yes, I want a room for tomorrow.是的，我想订个明天的房间。Single or double?单人间还是双人间？A single one with a private bath.一个带独立浴室的单人间。Would you like to have your room on the top floor?顶层的房间您觉得怎么样？It doesnt matter.无所谓。3.Double and Sing

8、le Room 单人间与双人间单人间与双人间 4.Asking about vacancy 询问是否还有空余房间Excuse me, do you have a vacancy?打扰一下，请问你们还有空余房间吗？Let me see.让我看看。Yes, we still have four left.是的，我们还有房间。Well, I would like to book a single room.我想订个单人间。How long would you stay?你要住多久？5 days.5天，From Feb. 13 to 18.从2月13号到18号。5.No Vacancy 客房已满Can

9、 I help you?我能帮助你吗？Yes, is there any vacant room for tomorrow?是的，明天有没有空房间？I am sorry.抱歉，We are full up for tomorrow.我们已经客满了。Well, is there any other hotel nearby?那这附近有没有别的旅馆呢？Yes, the Sunset Hotel is three blocks away.有，日落旅馆就离这儿3条街，Maybe you can ask them.或许你可以问问他们。Thank you.谢谢。Task 4 Discuss with yo

10、ur partner ,what is the correct order to reserve?A. Confirming the reservation details with the guest;B. Asking for the date and room type the guest wants;C. Asking for the guests name, telephone and fax number, address, number of the party, etc.;D. Asking for any special requests;E. Checking room a

11、vailability;F. Saying goodbye;G. Greeting the guest.Correct order: _Task 5 Fill in each blank with the appropriate form of the word given in brackets.Let me have a check Sorry to _ (keep) you waiting. We do have a room available.2. May I know your _ (arrive) date?3. Theres a convention held in our h

12、otel. Im afraid we have no other _ (vacancy).4. There are still some single rooms _ (availability).5. You need to pay 900 RMB more to guarantee your _ (revise) reservation.Suggested Answershave kept arrival vacancies available revisedTask 6 Complete the sentences with the words in the box.How much d

13、o you charge _ a double room?The reservationist should be aware _ different ways of guaranteed reservation.Well send you a confirmation notice _ email as soon as possible.We look forward _ seeing you soon.May I book the room _ your name?of under by for toSuggested Answersfor of byto underTask 7 Choo

14、se the best Chinese translation for each sentence.1. By the way, could you arrange these ten rooms on the same floor if that is possible?A. 另外，你能把这10间房安排在同一层楼上，如果可能的话？B. 另外，如果可能的话，你能安排同一楼层的10间房间吗？C. 顺便问一下，同一层楼可以安排10间房吗？D. 顺便问一下，如果可能的话，您能把这10间房安排在同一个楼层吗？Task 5 Choose the best Chinese translation for

15、each sentence.2. At what time do you expect to arrive?A. 在几点钟您期待会到达？B. 您期待几点钟会到达？C. 您预计几点钟会到？D. 您希望在几点钟到达？Task 5 Choose the best Chinese translation for each sentence.3. For group reservation, theres a 10% discount in peak season, and 20% in off-season.A. 对于团体预订，在高峰时刻打九折，其他时间打八折。B. 对于团体预订，旺季九折，此外二折。

16、C. 对于团体预订，旺季九折，平时八折。D. 团体预订旺季一折，平时二折。Task 5 Choose the best Chinese translation for each sentence.4. Would you like a room on the street or on the court?A. 您想要一个街上的房间还是庭院上的房间？B. 您想要一个临街的房间还是临近庭院的房间？C. 您想要一个临街的还是庭院的房间？D. 您想要一个房间，临街的还是临近球场的？Suggested Answers1. D 2. C 3. C 4. BExercisesExercise I: Comp

17、lete the following dialogue according to the Chinese in blankets and then read it in roles.J=Jane (Receptionist) S=Stephen Nobel (Guest)J: (早上好,我是订房部的简,有什么可以帮到你吗?)S: This is Stephen Nobel calling from America. (我想要订一间房 )J: (好的,诺贝尔先生 您打算住多久呢?)S: Four nights, please.J: (你要订哪天的房呢?)S: From August 10th t

18、o 13th.Good morning. Reservation. Jane speaking. Can I help you? _Id like to reserve/book a room. _Yes, Mr. Nobel. How long will you be staying in this hotel? _For when? _ExercisesExercise I: Complete the following dialogue according to the Chinese in brakets and then read it in roles.J: 你们几点钟到酒店呢?S

19、: 大约下午5点 J: Yes, Mr. Nobel. We will pick you up at the airport. (我们要怎样联系你呢?)S: You can call my friends number, . He will also greet me at the airport that day. So you can find me.J: (感谢您的来电,)Mr. Nobel. (期待您的光临 ) Goodbye.S: Thats fine. Thank you. Goodbye.What time will you be arriving? _Around 5 p.m. _How can we contact you? _Thank you for calling _We are looking forward to your coming. _此课件下载可自行编辑修改，供参考！感谢您的支持，我们努力做得更好！