国家开放大学电大本科《商务英语3》期末试题及答案（4 、6试卷号：1380）.pdf

1、国家开放大学电大本科商务英语3期末试题及答案6（试卷号：1380)一、 交际用语（每小题2分共， 10分）1-5题：选择正确的语句完成下面对话， 并将答案序号写在答题纸上。- Thank you. I must say I have a great staff.A. Id like you to meet Joe Stevens. He s our sales team head. The Sales Depar tment has more han 50 employees. B.Please allow me to introduce my colleague to you. She is

2、 the Purchas ing Manager.C. It s a pleasure to meet you, Ben. So you re the one responsible for those outstanding sales figures I ve seen. 2. - What can I do for you, Madam?_500 yuan in cash to my son in Beijing University.A. You d better remitB. Id like to remitC. Id rather remit3._?- -Yes, I will

3、try my best.A.Do you know about value added taxB.Can you give me a brief introduction about value added tax C. What do you think about value added tax4. - What are they?-It s a secret. But I11 give you some hints, anyway.A. Is it a secretB. Can I have an idea about themC. Why do you keep it a secret

4、5. -For individual income tax, it is within the first 7 days.A. What is the deadline for tax declaration?B. What do you mean by taxable services?C. What do you think of the deadline for tax dec laration?二、词汇与结构（每小题2分，共30分）6-20题：阅读下面的句子，从三个选项中选出一个能填入空白处的正确选项， 并将答案序号写在答题纸上6. I can t attend the meeting

5、 in Washington next week so I you as the most able substitute.A. had proposedB. proposedC. have proposed7. The relationship you have with a person,_the kind of language you use.A. determinesB. decidesC. arranges .8. When people in your team know where they fit in the big picture, they re more likely

6、_tocomplete the task. A.to be motivatedB. being motivatedC. to motivate9. This is Ben, the one responsible for those_sales figures you have seen.A.outgoingB. out shiningC. outstanding10. Please just fill in this form with your name and address_capi tal letters.A.withB. inC. at11. Online banking refe

7、rs to banking activities that over the Internet on a secure website.A. are carried outB. carryoutC. will be carried out12. With the RMB account you can_and deposit四IB cash directly.A. extendB. withdrawC. complete13.you go to visit a new customer to negotiate a sale, you should find out as much as yo

8、ucan about them. A. Soon afterB. WhileC. Before14. In my opinion, if we_some new products for young people, we 11 have a bigger marketshare. A. come across withB. come up withC. come down with15. Usually, the simi 1 e simi lar contracts_with other consignees are based on 12months,A. signedB. being s

9、ignedC. si . s1gmng16. Firms hold regular sales conferencestheir entire sales force can meet, receive information and ask questions about new products and receive training. A. whereB. thatC. when17. Modern logistics is more about effective andflow of materials and information, A. sufficientB. effici

10、entC. superficial18. Wi thout information, a manager will not know what consumers want, how much inventoryis_and when more pro duets should be produced and shipped. A. in stockB. at stockC. on stock19. According to law, they refer to transportat ion, construction, finance, insurance and_A. othersB.

11、the thingsC. the like20. Some of your products are_They might find a ready market in my country.A. special to styleB. unique in designC. famous as color三、阅读理解（每小题4分，共40分）21-25题：阅读下列短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。Passage 1 In business, people have to deal in person with all kinds of people. When

12、 talking to people within your company who don t speak your language, you may have to use English; these people maybe colleagues or co- workers- who may work with you in your own depa工tment, in another part of the building or in another branch. And you may also have to deal with people from outside

13、the organization: clients, suppliers, visitors and members of the publ ic. Moreover, these people maybe friends or strangers- people of your own age, or people who are younger or older than you. The relat ionship you have with a person determines the kind of language you use. For example, it s not a

14、ppropriate to say Hi, how are you! when meeting the Managing Director of a large company or to say Good morning, it s a great pleasure to meet you when be ing introduced to a person you 11 be working closely within the same team. People usually for man impression of you from the way you speak and be

15、 have- not just from the way you do your work. People in different countries have different ideas of what sounds friendly, polite or sincere -and of what sounds rude or unfr iendly!Good manners in your cul ture maybe considered bad manners in another. Somet imes your body language, gestures and expr

16、essions may tell people more about you than the words you use. 21.The topic of the passage is_A. self-image in business situationB. the importance of appropriate choice of languageC. dealing with people in business22.The language you use when talking with people in business is decided by .A. your re

17、lationship with the particular personB. yourselfC. your boss23. People usually for man impression of you from_A. your way of doing jobsB. your language and mannersC. your facial express ions24. Good manners in your cul ture maybe cons i dered bad manners in another. Good mannersin this statement mea

18、n A. to be have politelyB. to be have lovelyC. to be have aggressively25. The message of the article is that_A. dealing with people successfully in business is not easyB. clients with different cultural background is most chall engingC. language plays a very important role in setting up business rel

19、at ionship26-30题：根据短文内容判断给出的语句是否正确，正确的写“T，错误的写“F，并将答案写在答题纸上。Passage 2 Accounting errors will happen from time to time, but many common accounting mi stakes can e avoided with proper planning and preparation. Here are the top seven accounting mi stakes that should be paid more attention to. (1) Not k

20、nowing your true cash balance: Due to things like automatic payments and bank charges,money that appears in your cash drawer and your checking account may already be spent. (2) Mistaking profits for cash: When you have alot of credit sales, your company can postbig profits without seeing any cash. (

21、3) Paying bills too soon: If your vendors give you thirty days to pay them, take it. Unlessyou get a discount for paying early, paying your bills only when they re due improves your company s cash flow. (4) Avoiding book -keeping tasks: Not recording and posting transactions regularly leavesyou with

22、 a mountain of book- -keeping to deal within the end. (5)Paying accidental dividends: Every time a corporation owner takes money out of hisbusiness, it counts as a dividend. That can lead to a bigger personal income- tax bill. (6)Not keeping personal finances separate from business: Mixing up busine

23、ss and personalmoney can cause bookkeeping and 1 egal prob I ems. (7)Setting prices too low: Know your costs before you set product or service prices, oryou run the risk of losing money on every sale. A simple break- reven analysis can help you set prices at a profitable level. 26. Accounting mistak

24、es are inevitable even with careful handl ing. F27.With a lot of credit sales, your company may have no cash at hand. T 28. It is recommended not to pay bills too soon. T29. Business money and personal money can be mixed up. F30. Try your best to understand your costs before you set prices for your

25、products orservices. T 四、写作（一篇作文，共20分）根据要求写作文一投诉信。试题Suppose you are Henry. Last month, you bought a Canon digital camera from JD. com and found that the lens didn t work properly. You asked for a new one and found that there were some scratches on the screen when the new camera a工rived. You are writ

26、ing to complain about it: describe the problems clearly; ask for a replacement of the camera; ask for compensation or a 10%di scount; end the complaint letter. 备注翻译：Suppose You are Henry上个月，你从京东到家发现镜头不能正常工作。你要了一个新的，发现新相机到了屏幕上有一些划痕。你写信投诉：把问题描述清楚；要求更换摄像头；要求赔偿或10%的折扣；结束投诉信。答：Dear Sales Manager, This is

27、 Henry. Last month, I bought a Canon digital camera on JD. com. When the new camera arrived, I found that the lens was not working properly and there were some scratches on the screen. I strongly request the company to replace my camera and compensate me according to the contract or give me a 10% di

28、scount. I hope my complaint can get the companys attention and be resolved as soon as possible! Complainant: Henry June 30, 2020 国家开放大学电大本科商务英语3期末试题及答案4（试卷号：1380)一、 交际用语（每小题2分共， 10分）1-5题：选择正确的语句完成下面对话， 并将答案序号写在答题纸上。1. -Excuse me, - It stands for strengths, weaknesses, opportunities and threats.A.how

29、 do you know by SWOT? B. what do you mean by SWOT?C. what is your meaning by SWOT? 2. -Kathy, Id like you to meet Maggie Jacobs. Maggie. You re doing a great job.A. Im pleased to meet youB. Its great to see you again C. Im happy to meet you too3. - Well, it is a separate department. But there are tw

30、o laboratories, one at each production plant. A. What about the training manager and the human resources manager?B. What about the board of directors and the chai rman?C. What about the Research and Deve lopment Department?4. -Good afternoon. Can I help you?- -A deposit account or a current account?

31、A. Thank you. Id like to order a checkbook.B. Sorry, I dont have a bank account at all.C. Yes, Id like to open an account.5. -Usually, the similar contracts signed with other consignees are based on 12months.A. What is the deadline for the construction?B. How long is your consignment term.normally?C

32、. What do you think of the paperwork for the contract?二、词汇与结构（每小题2分，共30分）6-20题：阅读下面的句子，从三个选项中选出一个能填入空白处的正确选项， 并将答案序号写在答题纸上。6. Whether you leave town for a day or for a week, having something fun you_will excite youand stimulate energy. A. have been looking forward toB. wi 11 look forward toC.are goi

33、ng to look forward to7. The majority of your body is_water. If you don t hydrate, you re going to feel tired. A. made up ofB. made ofC. made from8. They use the money to buy the materials they need to make their product, _they then sell.A. whatB. thatC. which9. There is the Planning Department -Chow

34、 Fung is. _that.A.on a charge oB. in charge ofC. under charge ofIO.Online banking developed in the late1990s and grew more popular over the years since i can make one s financial life much to manage. A. be easyB. easierC. easy11. 出Tanaka has subscribed an English language magazine from the United St

35、ates.A. onB. toC. at12.Ina soft sell approach, the salesperson tries to build trust wi th consumers byrecommending a product and letting the consumers_their own decisions. A. makeB. to makeC. making13. Ideally a negotiation should be a win-win situation so both you and your customer willprobably hav

36、e toon some points. A. give inB. give outC. give over14. Tel ephone selling may use the salespeople s time or on the road more, but a face-to-face meeting is more effective. A. promotion allyB. progressivelyC. productively15. I think a bus stop advertisement is a very wise choice to_our products.A.

37、launchB. promoteC . campaign16. You see, with the rapid economic growth nowadays in China, the logistics industry_greatly. A. has extractedB. is to explode .C. is expanding17. We work closely_every large airline like Air China, Air France and American Airl ines.A. withB. toC. in18. You can apply for

38、 an A US key, which means you can. _online with us and update your detailsonline. A. transferB. transactC. transport19. I d like 75 units by the end of the month. Could I get an _before placing an order?A. e- commerceB. evaluationC. est imate20. I usually get a commission of about 6%for the imports.

39、 It s a general everywhere else.A. progress .B. pretenseC. practice三、阅读理解（每小题4分，共40分）21-25题：阅读下列短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。Passage 1 Hard sell and soft sell are impor tant business terms and useful strategies for sales staff to know and understand. Both of them can work. The effect depends

40、on the type of customers and the type of products. A h釭d sell is a kind of more direct and forceful sales tactics. The salesperson just keeps explaining how good the product is, why people should buy it and even how the prices might in er ease if the consumer walks off. A soft sell is a different ap

41、proach. The salesperson tries to build trust wi th consumers. He doesn t put pressure on them to buy things, just recommending a product and letting the consumers make their own decisions. An example of soft sell is to distribute free samples to which customers often respond favorably. Businesses ca

42、n use free samples to build rapport and engage customers in products or services, Recommending products between friends is a Ii ttle bit like doing soft seling. People dont really care if someone else buys the product. They are just giving their honest opinions and trying to be helpful. Humor in adv

43、ertising is also used to attraet the consumer s attention and get them interested in the products or services. Customers often resist hard sales tactics, thus making soft- selling much more effective for success. 21.Customers often_hard sales tactics, thus making soft-selling more effective forsucce

44、ss, A. resistB. opposeC. object22. Examples of soft sell mentioned in the passage inc lude_A. collecting free samples from customerB. recommending products among friendsC. telling customers that the products are good23. Mak ing humorous advertisements is one of the approaches companies use to.A. red

45、uce selling costsB. attract people s interestsC. avoid the shortage of sales staff24. According to the passage the author indicates that.A. soft sell is preferred by business companies B. hard sell is rarely resisted by customersC. soft sell is expensive25. What s the topic and main idea of the pass

46、age?A. Selling Strategy Sales StaffB. Sales Staff- -What Sales Staff Should KnowC. Selling Strategy Hard Sell and Soft Sell Strategies26-30题：根据短文内容判断给出的语句是否正确，正确的写“T“，错误的写“F，并将答案写在答题纸上。Passage 2 Online banking refers to banking activities that are carried out over the Internet on a secure website, I

47、t developed in the late1990s and grew more popula工 over the years since it can make ones financial life much easier to manage. First, you can use online banking to pay your bills. Most banks have a section in which you setup payees. Fill out the information once, you can simply choose that profile e

48、very time you pay a bill online. Second, online banking allows you to access your account history and transactions from anywhere. It is the quickest way to check and see if a transaction has cleared your account. It also enables you to find out about unauthorized transactions more quickly. Third, on

49、l ine banking also allows you to transfer money between accounts effectively. It is more convenient than us ing the automated phone service. When you setup your onl ine banking, be sure that all of your accounts at the bank are listed. This will make it easier to transfer money and make loan payment

50、s onl ine. Obviously, you need to pay special attention to your safety or privacy using online banking. It is important to clear your cookies after each banking session, especially at a public computer. Additionally, make sure that your password is long enough to prevent it from easily being hacked.