酒店英语1PPT课件.ppt

1、Chapter 1 Restaurant Operation 餐厅运作餐厅运作Unit 1 Restaurant Operation 1. Director of Food and Beverage 餐饮部总监餐饮部总监2. Food and Beverage Manager 餐饮部经理餐饮部经理3. Food and Beverage Manager Assistant 餐饮部经理助理餐饮部经理助理4. Restaurant Manager 餐厅经理餐厅经理5. Chef / Cook 主厨主厨/厨师厨师6. Maitre D 餐厅和厨房总领班餐厅和厨房总领班7. Waiter / Wait

2、ress 服务员服务员8. Room Captain 餐厅领班餐厅领班9. Busboy 清理餐台的服务员餐厅勤杂工清理餐台的服务员餐厅勤杂工1-Chapter 2 Reservations and Seating Guests 预订与领位预订与领位Unit 1 Table Reservations：Reserving a Table for Guests 餐位预订餐位预订1. book a table 预订餐位预订餐位 2. reserve 预订预订 3. make a reservation 预订预订 4. free table 空桌空桌 5. special occasion 特殊场合特

3、殊场合 6. celebration 庆祝庆祝 7. on the terrace 在露台上在露台上2-1. How may I help you? 我能帮你什么吗？我能帮你什么吗？2. When are you thinking of arriving? 你们几点到？你们几点到？3. How many people will be dining? 你们有多少人来用餐？你们有多少人来用餐？4. Is it a special occasion? 是一个特殊场合吗？是一个特殊场合吗？5. Can I order a cake for you to celebrate? 需要我为您订一个蛋糕吗？需

4、要我为您订一个蛋糕吗？3-6. How old will she be, and what is her name? 她过几岁生日，叫什么名字？她过几岁生日，叫什么名字？7. Do you want a smoking or non-smoking table? 您需要有烟区还是无烟区？您需要有烟区还是无烟区？8. I will reserve a tale on terrace for you. 我会为您预订一个露台上的桌子。我会为您预订一个露台上的桌子。9. May I take your name and phone number? 我能留下你的名字和联系方式吗？我能留下你的名字和联系方

5、式吗？10. We look forward to seeing you and Samantha tonight. 我们期待你和我们期待你和Samantha今晚的到来。今晚的到来。4-Unit 2 Seating Guests：Seating the Guests 领领 位位1. How may I help you? 我能帮你什么吗？我能帮你什么吗？2. May I take your name, sir? 请问你的名请问你的名字，先生？字，先生？3. A table for two. Is that correct? 一共一共两位，对吗？两位，对吗？4. Can I take your

6、coats? 我来为你们拿外我来为你们拿外衣，好吗？衣，好吗？5-5. Here is your table. Is it OK? 这是你们的桌子，可以吗？这是你们的桌子，可以吗？6. Im sorry, they were booked in advance. How about on the terrace？ 对不起，靠窗的桌子事先订出去了。对不起，靠窗的桌子事先订出去了。 露台上怎么样？露台上怎么样？7. Would you like to see a wine list? 你需要看一下酒水单么？你需要看一下酒水单么？8. Enjoy your meal. A waiter will b

7、e along soon to take your order. 祝你们用餐愉快。服务员一会儿过来为你们点餐。祝你们用餐愉快。服务员一会儿过来为你们点餐。6-Chapter 3 Taking Orders and Serving Food 点餐与上菜点餐与上菜Unit 1 Taking Chinese Food Orders: Recommending Chinese Dishes 中餐点餐服务中餐点餐服务7-1.Chinese Food中餐中餐2.Western Food西餐西餐3.fish鱼肉鱼肉4.pork猪肉猪肉5.beef牛肉牛肉6.chicken鸡肉鸡肉7.mutton羊肉羊肉8.

8、bean豆豆9.tofu豆腐豆腐10.rice米饭米饭11.noodles面条面条12.fish slices鱼片鱼片13.spicy soup辣汤辣汤8-14.knife刀刀15.fork叉叉16.chopsticks筷子筷子17.spoon勺子勺子18.plate盘子盘子19.stir-fry煸炒煸炒20.popular dish大众菜肴大众菜肴 人气美食人气美食21.northern cuisine北方菜北方菜22.home-style家庭风味家庭风味23.vegetable蔬菜蔬菜24.sour sweet bitter hot salty酸甜苦辣咸酸甜苦辣咸25.green tea绿

9、茶绿茶26.Enjoy your meal祝您用餐愉快！祝您用餐愉快！9-1. Are you ready to order? 你们准备点菜了吗？你们准备点菜了吗？2. That is called “shui zhu yu”. It is fish slices in spicy soup. 这道菜叫作这道菜叫作“水煮鱼水煮鱼”。就是香辣汤煮鱼片。就是香辣汤煮鱼片。3. Stir-fried green beans are called “si ji dou”. That dish is very popular. “四季豆四季豆”，就是炒青豆。这道菜很多人点。，就是炒青豆。这道菜很多人点。

10、4. I can also recommend a stir-fried tofu dish called “jia chang dou fu”. Its a home-style tofu dish with some vegetables. 我还可以给您推荐一道我还可以给您推荐一道“家常豆腐家常豆腐”。这是一道由豆。这是一道由豆腐和其他蔬菜一起烧的家常菜。腐和其他蔬菜一起烧的家常菜。10-5. Would you like noodles or rice with that? 你主食想要面条还是米饭呢？你主食想要面条还是米饭呢？6. What would you like to drink

11、 with your meal? 您要点酒水吗？您要点酒水吗？7. Mineral water, purified water, or carbonated water like Evian? 您要矿泉水、纯净水还是依云苏打水？您要矿泉水、纯净水还是依云苏打水？8. Is there anything else I can get you? 还需要别的什么吗？还需要别的什么吗？9. Your food will be here soon. Can you use chopsticks? 你们的菜很快来。你们会使用筷子吗？你们的菜很快来。你们会使用筷子吗？10. If you need a fo

12、rk and knife, let me know. Enjoy your meal! 如果你需要刀叉的话，请告诉我。祝你们用餐愉快！如果你需要刀叉的话，请告诉我。祝你们用餐愉快！11-Unit 2 Taking Western Food Orders: Starter and Main Course / The Dessert Course 西餐点餐服务西餐点餐服务12-1.starter 头盘头盘2.sppetizer 开胃菜开胃菜3.main course 主菜主菜4.dessert 甜点甜点5.shrimp cocktail 虾仁杯虾仁杯6.potato 土豆土豆7.tomato 番茄

13、番茄8.pasta 通心粉通心粉13- 9.salad 沙拉沙拉10.steak 牛排牛排11.rare 一分熟一分熟12.medium 五份熟五份熟13.well done 全熟的全熟的14.side order 小菜小菜 配菜配菜15. pudding 布丁布丁16. sorbet 冰沙冰沙14-1. Are you ready to order? 你们需要点菜了吗？你们需要点菜了吗？2. What would you like to start? 你的头盘吃什么？你的头盘吃什么？3. The steak is cooked rare, is that OK? 牛排三分熟可以吗？牛排三分熟

14、可以吗？4. What would you like to eat? 你要吃点什么？你要吃点什么？15-5. Would you like potato, too? 土豆也要吗？土豆也要吗？6. Would you like to order any vegetables? 你需要点些蔬菜吗？你需要点些蔬菜吗？7. Let me repeat your order. 让我来重复一下你点的菜。让我来重复一下你点的菜。8. I will be back with a wine list right way. 我这就去拿酒水单。我这就去拿酒水单。16- 9. Did you enjoy your m

15、eal? 您吃得还满意吗？您吃得还满意吗？10. Would you like to see the dessert menu? 您需要看一下甜点单吗？您需要看一下甜点单吗？11. What would you like to order? 你要点些什么？你要点些什么？12. Its sweet bread with raisins baked in an egg pudding mix. 面包布丁有葡萄干，加鸡蛋布丁一起烤。面包布丁有葡萄干，加鸡蛋布丁一起烤。17-13. We have a rich dark Black Forest Cake, or maybe you prefer t

16、he chocolate mousse? 我们有一款浓味黑森林蛋糕，对你来说或许更喜欢我们有一款浓味黑森林蛋糕，对你来说或许更喜欢巧克力慕斯？巧克力慕斯？14. Cream or vanilla ice cream, whichever you like. 配奶油或是香草冰激凌，任您选择。配奶油或是香草冰激凌，任您选择。15. Would you like coffee as well? 咖啡也需要吗？咖啡也需要吗？16. I will bring your desserts and coffee to you in a moment. 我马上为您带来甜点和咖啡。我马上为您带来甜点和咖啡。18

17、-Unit 3 Serving Dishes to Individuals: Serving Dishes 上菜服务上菜服务19-1. May I serve your dinner now? 我能为您上菜么？我能为您上菜么？2. This is the pork in red wine sauce. 这道是红酒烩肉。这道是红酒烩肉。3. This is the crispy dark with apple and sage stuffing. 这道是鼠尾草填料脆皮鸭。这道是鼠尾草填料脆皮鸭。4. This is the red cabbage and sauted potatoes. 这是紫

18、甘蓝和炒土豆。这是紫甘蓝和炒土豆。20-Unit 4 Serving Wine to Individuals: Taking and Serving a Wine Order 上酒服务上酒服务1. Cabernet Sauvignon 索维农红酒索维农红酒2. Chateau Montfort 梅勒酒梅勒酒3. a good vintage 酒的好年份酒的好年份4. a nice bouquet 一种酒的芳香一种酒的芳香5. pour away 倒酒倒酒21-6. red / white wine 红/白葡萄酒7. wine house 酒窖8. fruity flavor 水果味9. cor

19、k screw 螺旋开瓶器10. let it breathe 醒酒22-1. Have you decided which wine you would like? 您想好要点什么酒了吗？您想好要点什么酒了吗？2. The sweeter Cabernet Sauvignon would go better with the sauce that comes with the lamb. 稍微甜些的索维农红酒配羊肉汁可能更好。稍微甜些的索维农红酒配羊肉汁可能更好。3. Did you want to order a white wine with your starter as well? 您想为开胃菜也配一些白葡萄酒吗？您想为开胃菜也配一些白葡萄酒吗？4. Here is the Chateau Montfort 1999. 这个是这个是1999年年Chateau Montfort.5. Please taste the wine, sir. 请品尝，先生。请品尝，先生。6. Would you like me to bring the wine now, madam? 夫人，我现在能为您斟酒吗？夫人，我现在能为您斟酒吗？23-