1、公共英语Good morning/afternoon/evening,Sir/Madam.May I help you?先生、小姐早上/下午/晚上好，要我帮忙吗？Excuse me.对不起。（为了引起他人注意或因为打扰别人）I am sorry.对不起.(为某事道歉)It doesnt matter/Never mind.没关系。Youre welcome./Its my pleasure./Dont mention it.别客气。Have a nice trip./Enjoy your trip./Have a pleasant stay in(China).祝您（在中国）旅途愉快！May
2、I have your name?/Could you please spell your name?/What is your family name/surname?请问您尊姓大名？/请问您的姓名如何拼写？您贵姓？/请问您大名？What is the departure time/arrival time?飞机几点起飞/到达？It depends(on)./Im not quite sure.看情况吧。/我不太确定。Very nice to meet you!很高兴认识您。It is a direct flight.这是直达航班。When do I have to get to the a
3、irport?You should get to the airport hours before departure.我要何时到达机场？您至少要在起飞前（）小时到达机场。Can you tell me the telephone number of the inquiry office?您能告诉我问讯处的电话号码吗？hat is the reason for the delay?Because of bad weather/mechanical difficulties/incomplete check-in procedures/poor visibility/air traffic co
4、ntrol.为什么延误？因为天气原因机械原因飞机调度原因末完成值机程序能见度差空中管制。Please wait a moment.请稍等Thank you for your cooperation and understanding.感谢您的合作.You can book an E-ticket online or if you call 95539,we can provide you the ticket delivery free of charge.您可在网上购买一张电子客票或打电话到95539，我们提供免费送票。Im sorry to keep you waiting so long
5、.让您久等，实在抱歉。We will keep you informed.我们将随时通知您.Please fill out this form.请填写这张表格。It takes about hours and minutes.You will arrive at about .飞行时间是小时分钟。到达时间约_.Special meals should be booked 24 hours before departure.特殊旅客餐食应在起飞前二十四小时预订.I beg your pardon?请再说一遍，好吗？/You are speaking a little bit too fast f
6、or me.Could you speak a bit slower?您说得太快了，请说慢一点.Just a moment,please.Im going to check.请您等一等，让我查一查。I wish I could help you but this is our companys policy.我真想帮您，可是我们只能按规定办理Dont worry,we will try our best to help you.别担心，我们会尽力帮助您。What a pity!/I am sorry to hear that.非常遗憾非常抱歉听到这事Please call our Custom
7、er Service Call Center.The number is 95539.请拨打电话到旅客呼叫中心，电话号码是95539.There is a shuttle bus operating between downtown and the airport.可乘座豪华巴士空港快线到市区机场SkyTeam members are AM-AeroMxico/AF-Air France/Az-Alitalia/Ok-CSA Czech Airlines/DL-Delta Air Lines/KE-Korean Air/CO-Continental Airlines/KL-KLM Royal
8、Dutch Airlines/NW-Northwest Airlines 天合联盟成员有墨西哥航空法国航空意大利航空捷克航空达美航空大韩航空大陆航空荷兰皇家航空美国西北航空What is that type of aircraft?Boeing777Airbus320/ERJ145.这是什么机型，波音777空客320喷气ERJ145Welcome to China Southern Airlines.欢迎乘坐中国南方航空公司的航班Weve already sent the information to the appropriate department and theyll inform y
9、ou as soon as possible.我们已将有关信息送到相关部门，他们会尽早通知您You only need to check in once if connecting to other SkyTeam flights.联乘天合联盟航班时，只需办理一次报到登机手续.The free baggage allowance/baggage weight limit for every Economy/Business/First Class passenger is 20/30/40kg.免费行李头等舱公务舱经济舱是20/30/40kg.You can take two pieces o
10、f hand luggage within a total weight of 5 kgs.您可携带2件手提行李，重量不超出5公斤 Please go to the Transfer Counter/Connecting Counter for your next China Southern flight.请到中转柜台The flight number and the date,please.航班号、航班日期。Do you have a FFP mileage card?您有里程卡吗？Please present your Sky Pearl Club membership card whe
11、n making your reservation and when checking in.请在订坐和值机时出示明珠会员卡。Could you give us your telephone number and address in case of any change in your flight?由于更改航班请留下您的电话号码和地址。Merry Christmas!/Happy New Year!圣诞快乐新年快乐Are you a frequent flyer of SkyTeam?I am a Member/Elite/Elite Plus 您是天合联盟的常客？我是普通会员优选会员尊荣
12、会员The flight is already fully booked because of the Guangzhou Export Commodities Fair(Canton Fair).由于广交会期间，航班已满No problem/Of course/Certainly.We care about you!没问题当然了，我们更关注您I will ask someone else to help you.Please wait just a moment.我找别人来帮您，请稍等Good bye!Have a nice day!再见，祝您愉快！This is a code-share
13、flight.这是代码共享的航班 You may inquire with the ground staff after your arrival.飞机到达后，您可询问地面服务人员Breakfast/Brunch/Lunch/Dinner will be available on the flight.Snacks/Light meals/Special meals are available on this flight.机上供应早餐中餐晚餐早午餐点心轻便餐特殊餐 值机英语What is your nationality?请问您的国籍？Could you tell me which clas
14、s of service you are flying?请问您乘坐的是什么舱位？Your flight will be on a Boeing 777.Would you like a window seat or an aisle seat?您乘坐的是波音777。您需要靠窗座位还是靠走廊的座位？Its an aisle seat/a window seat/a seat next to the emergency exit.它是个走道位子/靠窗的座位/靠紧急出口的座位。Your seat is in the middle section of the cabin.您的座位在机舱的中部。:Yo
15、u can apply for a mileage retro claim at counter C13,which is a Sky Pearl Service Counter.You can also check your mileage account there.您可以在C13明珠服务柜台进行里程补登，或者查询您的里程累计情况。You have already got the VGML in your reservation.It will be supplied aboard.您已经预定了素食。将在客舱中为您供应。Do you have any check-in baggage?请问
16、您有托运行李吗？How many pieces of baggage would you like to check in?您有几件托运行李？Please put your check-in baggage on the conveyer belt.请把您的托运行李放在传送带上。Do you have anything fragile or any valuables in your checked baggage?请问您的行李里面有易碎或贵重物品吗？Are you carrying any of the items shown here on the Dangerous Goods Char
17、t?您是否携带危险品标示图所示的任何一种物品？Please go over to that counter to have this box properly packed because the packing is not adequate.这个箱子包装不符合要求，请您到那边柜台打个包。The handle of the suitcase is broken.Please sign this Limited Release Tag.您的箱子把手有破损。请在行李免责牌上签名。Your luggage is made of metal.It might damage the conveyor
18、belt.Please check it at the Oversized Baggage Counter.您的行李是金属质地的，可能会损坏传送带，请到大件柜台去办一下托运。If your luggage is oversized or irregular,please go to the Oversized Baggage Counter over there.大件行李、不规则行李请您到那边的大件行李托运处托运。Where is your final destination?您的最终目的地是哪里？Please show me your onward ticket.请出示您的续程机票。Do y
19、ou want to check your luggage to the final destination or to your first stop?您是要将您的托运行李托运到您的目的地还是您的第一站？Because a customs check is required,you must claim your luggage in Beijing yourself and check it again for your onward destination.由于海关检查，您需要在北京自行提取行李，重新办理托运手续到您的目的地。For the air routes between Chin
20、a and North America,a passenger is allowed two pieces of free checked baggage.在中国与北美之间的航线上，一位乘客可以免费托运两件行李。Your luggage exceeds the weight limit of five kilograms.Please go to counter H1 and pay for the excess weight limit fee.您的托运行李超重了5公斤，请您到H1号柜台交付超重费。Miss,please come back and take your boarding pa
21、ss after paying for the excess weight.小姐，请交完行李逾重费后回来领取您的登机牌。The excess baggage charge per kilogram is 1.5%of the highest normal direct adult one-way economy fare.逾重行李的费率按直达单程成人正常经济舱票价的1.5%计算。Im very sorry but we cannot accept credit cards here.对不起，我们不接受信用卡。If you want to upgrade to either First or B
22、usiness Class,you should pay RMB800 for the difference.如果您要升级至头等/公务舱，您需要支付800元的差价。Do you have any carry-on luggage?您有随身携带行李吗？Liquor,oil and honey cannot be carried on board.Please check them in.您的酒（油、蜂蜜）必须托运，不能随身携带。The size of your carry-on luggage is too large/heavy to carry on the aircraft.这件手提行李超
23、过了规定尺寸/重量，所以不能带入客舱内。Here are your passport/identity card,ticket,boarding pass and baggage tags.这是给您的护照/身份证、机票、登机牌和行李牌。Please go straight ahead and then turn right.Please board the aircraft after you pass the immigration and security check.请向前方（右转）通过边检、安检后登机。Youd better go to that counter first to ma
24、ke your customs declaration.It is very useful for you when you come back.您最好到那个柜台办理海关申报。您回国时对您很有用。Well take good care of your child/We will seat your child in a forward area so that our flight attendants will take care of her/him on the trip.我们会照顾好您的小孩/我们会把您的孩子安排在前排的座位上，在途中乘务人员会照顾她/他。Please fill in
25、the UM form/Customs Declaration Card/Immigration Card.请您填写这张无人陪伴儿童表格/海关申报单/出（入）境卡。Would you please stand back a little?Please queue up.请向后退一下。请排队。Who is your tour guide/leader?谁是您们的导游（领队）？How many passengers are there in your group?Please confirm the total number of luggage pieces in your group.您的团里
26、有多少人？请确认您团里行李总数。Your reservation is not confirmed in the system.您的机票在电脑里没有确认。Your reservation is already in the standby list.您的订位已经在候补名单里了。You can get the refund at the issued place or the local ticketing office authorized by China Southern Airlines.您可以在原购票地点或经南航授权的当地南航售票处办理退票。I am sorry to tell you
27、 that your flight has been closed.很遗憾，您乘坐的航班已经停止办理乘机手续了。I am very sorry to tell you that we cannot offer you a seat in Business Class because of a change in aircraft.对不起，由于您今天的航班更改了机型，我们将无法给您提供头等舱座位。We regret that your flight has been canceled.But we will rebook the first available flight for you.非常
28、抱歉，您所乘坐的航班取消了。但是我们会做出相应的安排/为您改订最早的下一个航班。China Southern Airlines is not responsible for compensation if the delay is due to severe weather conditions.由于天气原因引起的航班延误，航空公司不承担赔偿责任。We are waiting for the weather to improve.Well keep you informed./We dont have any further information about the flight.我们正在等
29、待天气好转。我们将随时通知您。/我们还没有得到有关于航班进一步的消息。Usually,most of the delayed luggage will arrive on the following flight.根据我们的经验，大部分行李会搭乘下一航班到达。We are sorry to inform you that due to mechanical reasons,your flight will be delayed until 22:30。我们抱歉的通知您，您的航班由于出现机械故障延误到22:30。Please go to the baggage claim area to get your luggage.请到行李认领区去领取行李。Please take some food and drinks with your boarding-pass in the Irregular Flight counter.请您凭登机牌到航班不正常柜台领取饮料和餐食。Your flight does not check-in here.Please go to the Check-in Counter G to inquire the manager on duty.您的航班不在这里办理登机手续。请您到G岛问一问值机经理。
