1、国家开放大学管理英语4章节测试参考答案 Unit 1 Management Functions 学前热身 根据下图，为各个层次的管理者匹配所需管理技能的重要程度（High，Above Average，Average ，Low）。 1. Job Titles:Top managers （1）Technical skills（Low） （2）Human skills（High） （3）Conceptual skills（High） （4）motivation to manage（High） 2. Job Titles:Middle managers （1）Technical skills（Low）
2、 （2）Human skills（High） （3）Conceptual skills（Above Average） （4）motivation to manage（Above Average） 3. Job Titles:First-line managers （1）Technical skills（Above Average） （2）Human skills（High） （3）Conceptual skills（Average） （4）motivation to manage（Above Average） 4. Job Titles:Team leaders 1Technical skil
3、ls（Above Average） 2Human skills（High） 3Conceptual skills（Average） 4motivation to manage（Average） 边学边练 回顾会话演练环节中的对话内容，如果是发生的事件选择“对”，否则选择 “错”。 1.got behind。（） 2.lacked money。（） 3.got slack on their work。（） 4.didnt have enough work-hands。（） 5.did not connect with the German colleagues。（） 6.were low eff
4、iciency in communication。（） 7.worked flexibly。（） 8.had to work in the office。（） 为下列管理行为匹配相应的管理过程基本功能。 1.Managers should set forth incentive measures. （Leading） 2.Managers should be aware of challenges and predict future conditions in business.（Planing） 3.Managers should adjust their plans when condi
5、tions change.（Planing） 4.Managers should manage employees including their leaves, payments, allowances and much more.（Staffing） 5.Managers should pick out activities and put them into different categories, then assign these activities to teams or individual staff, and authorize them. （Organizing） 6.
6、Managers should know what the obstacles are that keep the company from achieving its goals（.Controlling） 7.Managers should make right man perform his own functions in right position. （Staffing） （Controlling） 8.Managers should point out a right way to work for the staff. 9.Managers should supervise e
7、mployees and their work. （Leading） 根据短文阅读环节的文章内容，将下方的问题同涉及的人群进行匹配。 1.（Top managers）did not want to hear bad news and were afraid of outside environment and failing to meet their targets. 2. （Middle managers）were afraid of disappointing the top managers and promised much but did little. 3. （Top manag
8、ers）were extremely temperamental and shouted at people loudly and had terrifying reputation. 4.（Middle managers）were scared of telling the truth and remained silent or only told optimistic, filtered information, even lied. 5.（Managers and employees）held onto vested power. 6.（Top managers）gave too mu
9、ch pressure for faster performance in personnel selection. 为下列句子选择正确的词语。 7.Work should be （divided）so that each person will perform a specialized portion. 8.Managers must have the（right）to give orders and instructions, but they must also accept responsibility for whether the work is done correctly.
10、9.If you want loyalty and cooperation from（employees）, you must be loyal and cooperative in return. 10.Every organization should have only one （ master ） plan, one set of overriding goals. 11.Managers should place their personal interests（second）to those of the total organization. 12.Pay and rewards
11、 should（ reflect） each persons efforts and, more important, each persons contribution to the organizations goal. 13.Orders and instructions should（flow down）from the higher manager to the lower one. Formal communications and complaints should（move upward）in the same channel. 14.If employees are trea
12、ted unfairly, it ma（y invites）dissatisfaction and conflict among employees. 写作训练 一份格式标准、内容明确的议事日程能够帮助我们有条不紊地开展工作， 让我们一起了解一下议事日程的相关知识，相信对你的管理工作也会有帮助的。 英汉匹配，了解议事日程的内容。 1会议主题（Theme） 2讨论议题（Topics or points of discussion） 3分段时间（Times for each discussion topic） 4会议日期及时间（Date and Time） 5会议发言人（Name of the p
13、resenter） 6总结与下次议题（Summary and Next Steps for follow-up） 7会议地点（Meeting location） 8会议目的（Goals） 回答问题，熟悉议事日程的结构。 1.what is the theme for this meeting （DFM DCT Project.） 2.when is the meeting to be held （From 9:00 a.m. to 4:00 p.m. on March 24, 2017.） 3.where is the meeting to be held （DFM） 4.who is Con
14、g Xiaojun （Chief Engineer of DFM） 5.when is the topic “Who is executing the RAISC project” to be discussed （From 9:45 a.m. to 10:30 a.m）. 6.what is to be discussed from 3:00 p.m. to 4:00 p.m. （Summary and next step） Unit 2 Communication Skills 学前热身 为图片匹配相应的沟通方式名称。 （text message） （telephone） （face-to
15、-face talk） （mail） （e-mail） （WeChat） 下方沟通方式哪些属于言语交际，哪些属于非言语交际。 2.facial expression A. Verbal Communication B. Non-Verbal Communication 3.tone A. Non-Verbal Communication B. Verbal Communication 4.body movement A. Verbal Communication B. Non-Verbal Communication 5.voice A. Non-Verbal Communication B.
16、 Verbal Communication 6.gesture A. Non-Verbal Communication B. Verbal Communication 7.touch A. Verbal Communication B. Non-Verbal Communication 8.eye contact A. Verbal Communication B. Non-Verbal Communication 9.space A. Verbal Communication B. Non-Verbal Communication 10.posture A. Non-Verbal Commu
17、nication B. Verbal Communication 边学边练 根据会话演练环节的对话内容，判断正误。 1.Alison doesnt feel good about the meeting yesterday.（） 2.Alison and Sean attended the meeting together. （） 3.Alison has a communication problem with Sean. （） 4.Sean thinks Alison is not a good employee. （） 5.Alison doesnt agree with Seans s
18、uggestion dealing with John.（） 根据会话演练环节的对话内容，为下列题目选择正确答案。 1.Cathy is asked to discuss a work problem about _ with her boss. A. lack of efficiency. B. a former team member. C. a new supervisor. 2.What is the main contribution to the latest problem according to Cathy A. Very little concentration. B. F
19、requent absence. C. Too much training. 3.What does the boss propose to solve the problem A. To have someone to do Cathys job when shes away. B. To cut off some training. C. To replace Cathy with a team member. 4.Who has caused some problems amongst the team in the past A. Frank. B. Cathy. C. Gary. 5
20、.Which of the following statements about Cathys boss is NOT TRUE A. She doesnt blame Cathy for the current problems of her team. B. She identifies the problems and offers her solution to Cathy. C. She leaves all the problems to herself. 回顾阅读环节的文章内容，判断正误。 1.Communication and leadership dont always go
21、 hand in hand.（） 2.The say-do gap happens when people misunderstand their leaders intention. （） 3.Using technical jargon makes a leader convincing. （） 4.Communicating sincerely is always the best. （） 5.Observation is as important as communication when you want to know what people really think. （） 根据
22、下方的描述选择对应的沟通方式。 1. a written or printed message to a person or group, usually sent by mail in an envelope（letter） 2. the writing, sending, and receiving of messages electronically （E-mail） 3. a list or program of things to be done or considered（agenda） 4. a facility enabling participants in distant
23、locations to take part in a conference electronically（video conferencing） 5. a display that shows notices, advertisements, bulletins, etc（notice board） 6. an internal document that is generally short, focuses on a single topic, reports information, makes a request, or recommends future action（memora
24、ndum） 7. the telephonic transmission of scanned-in printed material（fax） 8. an official record of the proceedings of a meeting（meeting minutes） 回顾短文听读环节的文章内容，完成下列题目。 1.Confirming reception of the sent messages means _. A. the messages are sent to the right receivers. B. the messages are correctly un
25、derstood. C. the messages are correctly written. 2.In the famous British Army Commander story, it was probably at the step of _ that went wrong in the communication chain. A. sending B. decoding C. conceiving 3.Chinese Whispers is _. A. the fact that Chinese people who dont normally talk very loudly
26、 B. a person who whispers in Chinese C. a game to pass message around in a whisper 4.Allocative failure does NOT happen when _. A. the correct information is not received by the right person B. a company gathers false information C. the right information goes to the right place 5.Which of the follow
27、ing cases belongs to human failure A. Adequate communication between departments. B. Increasing customer complaints. C. Decreasing creativity across departments. 写作训练 按照提示语，帮助Jones 完成给Peter 的道歉信。 Dear Peter, 1.State what your letter is about. （I am writing to apologize.） 2.State your mistake. （I am
28、very sorry for the delay.） 3.Acknowledge the consequence youve caused. （It was not my intention to create such an awkward and embarrassing situation for you.） 4.Accept responsibility. （Its my fault.） 5.Offer a solution that will lead to change. （Ive spoken to Keith to make sure that the task gets ou
29、t as soon as possible.） 6.State a desire to have better interactions in the future. （Please feel free to let me know of your thoughts and concerns over this matter.） Sincerely, Steven Jones Unit 3 Team Work 学前热身 为下方图片匹配相应的团队合作的词汇。 （Support） （Communication） （Shared goals） （Assistance） （Mentoring） （Co
30、llaboration） （Brainstorming） （Cooperation） 边学边练 （英译汉）下面的句子描述的是优秀团队中的哪些成员。 1. Team Leader: A team leader is the heart of the team. He / She guides the way for the rest of the group.（队长/组长） 2. Team Maven: All strong teams need individuals who are highly focused on knowledge both acquiring and sharing
31、it.（行家里手/内行） 3. Team Realist: While enthusiasm and soaring imaginations are indeed important qualities for teams to possess, its also imperative for groups to be grounded in reality.（务实者） 4. Team Communicator: When situations get a little stressful or tense, communicators serve as bridges between th
32、e various members.（协调者） 5. Team Supporter: If a team encounters a tough obstacle, its the job of the most passionate person to see the bright side of it and then figure out how to use it.（鼓舞者） 根据短文听读环节的文章内容，判断下列陈述是否正确。 1.The 35 employees who had come together for a team building event were young, sm
33、art and passionate.（） 2.Most of the 35 employees were good solution sharers and knew well about teamwork.（） 3.The place of this team building event was not a normal cafeteria（. ） 4.There were many filled balloons in the cafeteria（.） 5.All the employees attending the team building event had two chanc
34、es to blow up a balloon. If the balloon blasted twice, they failed. （） 6.In the second round, the employees only focused on finding out their own balloons, so only few of them found balloons with their names. （） 7.In the third round, the employees were required to share the name information on each
35、balloon they got. （） 8.According to the summary addressed by the team leader, the conclusion “everybodys business is nobodys business” could be drawn. （） 9.Sometimes it is success-hindering that you do not share when you work in a team. （） 选择下列词汇的同义词。 sum up（summarize） passionate（enthusiastic） singl
36、y（solely） blast（pop） frequently（on regular basis） obstruction（obstacle） principal（chief） direct（instruct） 英译汉。 1. Hold department meetings to review projects and progress, to obtain broad input, and to coordinate shared work processes.（组织部门会议，审核项目进程， 获取充分的信息，协调共享工作流程）。 2. Hold a monthly company meet
37、ing, sponsor sports teams and encourage cheering team fans.（组织月度会议，赞助运动队，支持啦啦队。） 3. Use ice breakers and teamwork exercises at meetings.（会上，可以进行破冰 活动和团队练习。） 4. There are many ways you could do this, for instance by buying everyone the same T-shirt or hat, putting team member names in a draw for comp
38、any merchandise and gift certificates. （做这件事可以有很多方式，例如，给每个人都 买相同的恤衫或者帽子，或用团队成员的名字来抽奖，赢取公司产品和礼券。） 5. Youll be amazed at the progress you will make in creating a teamwork culture, a culture that enables individuals to contribute more than they ever thought possible together.（你会为你在构建团队文化中所取得的进步而感到震惊，这种
39、文化可 以激发大家一起做出超乎想象的更大贡献。） Unit 4 Staff Motivation 学前热身 你认为以下10 种激励方式哪些适合男性哪些适合女性，为每种激励方式匹 配合适的图片。 1. It is important for me to keep my deadlines.（A） 2. I need to feel respected.（C） 3. I must know the truth. （I） 4. Listening to others stories comes natural to me. （B） 5. It is very important for me to
40、succeed at what I set out to achieve. （J） 6. It is important for me to attain my goals. （D） 7. I often rely on my intuition. （F） 8. It is exciting to generate new initiatives. （G） 9. Its important for me to have balance in my life. （E） 10. My empathy is important resource to me. （H） 边学边练 回顾会话演练环节的对话
41、内容，判断下方哪些是对话中提及的员工激励方 法。 1.extra bonus（） 2.push money（） 3.employee of the month（） 4.fun activities（） 5.dividend（） 6.vote on the most helpful employee（） 7.special fun days once or twice a year（） 8.a pay incentive every month（） 根据下列员工的基本情况，为他们选择最合适的激励方式。 1.Kevin: loves playing computer games A. vouche
42、rs for stores B. an extra-days holiday C. E-book reader D. two nights at a beach resort E. company lunches F. free laundry coupon G. book card valued $500 H. restaurant gift card I. leave an hour early J. Playstation 4 2.Stacy: too busy to wash clothes; always goes to the laundry A. vouchers for sto
43、res B. leave an hour early C. two nights at a beach resort D. E-book reader E. restaurant gift card F. Playstation 4 G. an extra-days holiday H. free laundry coupon I. company lunches J. book card valued $500 3.David: an environmentalist; interested in reading very much A. an extra-days holiday B. r
44、estaurant gift card C. vouchers for stores D. free laundry coupon E. two nights at a beach resort F. company lunches G. leave an hour early H. E-book reader I. book card valued $500 J. Playstation 4 4.Alice: food lover A. book card valued $500 B. E-book reader C. an extra-days holiday D. company lunches E. two nights at a beach resort F. vouchers for stores G. free laundry coupon H. restaurant gift card I. Playstation 4 J. leave an hour early 5.Stephen: wants to give his bride a surprise A. leave an hour early
