1、Answer KeyUnit10Activity 1 Task A 1. Classroom-style room 2. U-shaped meeting room 3. Cocktail- style room 4. Ballroom 5. Boardroom 6. Theatre- style room Task D The Banquet Manager will (1)be responsible for making sure that our staff is fully trained by following the SOP in areas of table and stat
2、ion set-up, (2)order taking, delivery of food and beverages, clearing and re-setting tables and ensure that (3)open and closing procedures are done accurately. He/She will be in the dining room during meal service (4)monitoring the events as well as acting as a liaison between customer, wait staff,
3、(5)housekeeper, and the culinary team/ kitchen staff that communication is (6)open and on-going throughout the event for a positive result. The Banquet Manager will also (7) manage scheduling and breaks, assist with daily training of new hires and be involved in the interviewing process. Other (8) d
4、uties include inventory, attending BEO meetings, maintaining all (9) equipment that pertains to the service area.linens, chafing and serving (10) dishes, glassware and flatware.Activity 2 Task A 1. Signboard 2. Flip Chart 3. Wine Decanter 4. LCD Projector 5. Banquet Table and Chair 6. Whiteboard7. W
5、ine Opener 8.Place CardTask B 1. A-9 2. B-8 3. C-1 4.D-18 5.E-14 6. F-127. G-4 8.H-3 9.I-5 10.J-2 11.K-6 12.L-15 13.M-16 14.N-10 15.O-7 16.P-13 17.Q-11 18.R-17Task C B: Banquet Manager G: GuestB: Good morning. Banquet service. Jason speaking. How may I help you? G: Yes, I would like to (1) reserve a
6、 meeting room for our new staff training.B: Sure, sir. May I have your name please?G: George Smith.B: Thank you Mr. Smith. Have you been to our hotel before and when (2) would you like to have the training held?G: Yes, I have been to your hotel once and know about your facilities. We are planning to
7、 have the training next (3) Thursday and Friday for two whole days.B: Thank you for (4) considering our hotel again, Mr. Smith. Thats January 8th & 9th. How many people are you going to have?G: Around 40.B: A second please. Ill check the (5) availability of the meeting room for you.Sorry to keep you
8、 waiting, Mr. Smith. Your new (6) staff training could be arranged in our function room No. 3. What kind of room would you like to have? Theatre style or classroom style?G: (7) Classroom style, please.B: No problem. And what equipments would you like to have for the training?G: One LCD projector and
9、 one big whiteboard please. Four flip-charts with enough paper and marker pens.B: Sure, no problem. And are you going to have video shows? If so, I will also prepare sound system which can be (8) connected to your computer with two wireless microphones.G: Thats great. How considerate you are! I will
10、 co8me to your hotel this afternoon to pay for the deposit and discuss with you for further (9) arrangements in detail.B: Thank you for the (10) booking and looking forward to seeing you this afternoon, Mr. Smith. Anything else I can do for you?G: No, thanks. See you then. Bye!B: See you, Mr. Smith.
11、 Goodbye!Activity 3 Task B B: Banquet Manager G: GuestB: Good morning, Mr. Cooper. Glad to see you here again.G: Me too. Last week, we ordered a (1) banquet party for 100 people. Today, Id like to discuss some details with you. So, have you got the menu ready?B: Yes, here are two menus for you to ch
12、oose from.G: (Reading the two menus carefully)Ill have this set of (2) cold dishes. Altogether eight, right? For main dishes, well have menu B. I was told that roast suckling pig is a typical Cantonese dish. Is it possible to have it replaced with the beef slices with oyster sauce?B: No problem. But
13、 therell be an (3) extra of RMB 200 per table.G: OK. For the sharks fin soup, (4) frankly speaking, I dont want it to be served in one big bowl. Would you please serve each guest a small clay pot of it?B: No problem!G: Great! The last main dish is steamed mandarin fish. I understand, fish (5) symbol
14、izes more than enough, doesnt it?B: Right you are. You really know a lot about Chinese (6) culinary culture.G: Now to accompany the meal, I think Chinese wine would be admirable. Whats your (7) recommendation?B: Mao Tai would, of course, be the first choice for those who drink liquors. Also, Shaoxin
15、g rice wine and the Great Wall white wine is quite famous.G: Good, and some (8) soft drinks for ladies. Now, we havent discussed table decorations yet.B: I think it would be appropriate to have some flowers. Perhaps pink carnations would be a natural color. Would you be requiring any (9) background
16、music?G: I think so. Everything is OK now. How much (10) deposit should I pay in advance?B: RMB 20,000 please Task C Work alone: Match the term with appropriate description.1-B; 2-C; 3-A; 4-F; 5-D; 6-H; 7-E; 8-G Activity 4 Task A J: Jason G: GuestJ: I am awfully sorry, sir. I am the banquet manager
17、Jason and I would like to (1) apologize for our carelessness.G: Yes, your staff should have been more careful.J: Yes, sir. We will be more careful (2) in future. By the way, do you live in hotel, sir?G: Yes. Why?J: Then may I have your name and room number, please? I will take your suit to our laund
18、ry immediately to have it (3) dry-cleaned.G: That sounds great! I live in (4) Room 4025. John Smith. When can I have my suit back as Ill need it for tomorrows meeting?J: We will (5) deliver you suit to your room by 8:00 tomorrow morning. Is it fine for you?G: No problem. Thatll be (6) fine.J: Thank you Mr. Smith for your understanding and sorry again for the (7) inconvenience.G: Thats OK. And I (8) appreciate your help and solution.
