1、Answer keyUnit 6Activity 1 Task A 1 Internet access 2 copy & fax service 3 flight & tickets reservation 4 translation 5 post & email 6 car rental service 7 meeting & events 8 flower deliveryTask B 1 打字/复印 2 收/发传真 3 机票/火车票预订 4 航班号 5 机场/汽车站/火车站 6 经济舱/头等舱/商务舱 7 快车/普快/慢车 8 设备出租9 快递服务 10 包装纪念品Activity 2
2、Task A Hi! Im Linda Jones. Im a business center clerk at hotel Crown Plaza， Shenzhen. I serve all the guests with a friendly and patient attitude, and provide administrative support for their needs. Our 24-hour business center services include secretarial, administrative services, translating servic
3、e and business support from computers, printers and scanners to high-speed Internet access, photocopying and faxing facilities. You name it, and we will do it. Task C The business center is a “shop window” of a hotel. The business center staffs efficiency and personality are of great importance to t
4、he realization of the hotels aim. They seem to “do it all”- delivering mails, dealing with the telephone problem, sending a fax, booking tickets and so on. Many business centers now have the EDI services, such as E-mail, etc. Some hotels even have computers on loan to let the business guests use the
5、 computer or have their own portables connected to the net. In order to fulfill these tasks, business center staff must have a neat and smart appearance, good manners, adaptability, knowledge of languages and a head for figures. The most importance of all the qualities is a real liking for people an
6、d a warm desire to help them with their business tasks.Activity 3 Task A T: Good morning, sir. Can I help you? P: Good morning. Would you please reserve a plane ticket for me to Xian?T: When do you intend to go, Sir?P: Next Monday.T: Okay. Let me check it for you, Sir. Monday will be September 15th.
7、 There are two flights available on that day: one is at 8:30a.m., the other is at 10:40p.m.P: Fine, I would like to fly out at 8:30a.m., and reserve a first class seat.T: Ok, let me confirm this with you. 8:30 in the morning, first class, right? How many tickets do you need?P: Just one. T: Ok, Sir.
8、May I have your full name, please?P: Peter Marshal.T: Could you please spell that for me?P: P-E-T-E-R, Peter and M-A-R-S-H-A-L, Marshal.T: Let me repeat. Mr. Marshal. P-E-T-E-R M-A-R-S-H-A-L, is that correct? P: Correct.T: How would you like to pay for your ticket, Mr. Marshal? In cash or by credit
9、card?P: I prefer to pay by credit card. By the way, do you take any surcharge for your service?T: Yes, Sir. We take 30 yuan as a surcharge for our service. P: Ok, fine. I will be downstairs with my credit card in ten minutes. L: Ok, see you soon.( A few minutes later)T: Good morning, Mr. Marshal.P:
10、Good morning. Here is my credit card.T: Thank you. The price for the ticket is 1,760 Yuan including the airport construction fee and the extra fuel tax. G: 1,760 Yuan? OK. Then what about the surcharge? May I pay it in cash?L: Yes, of course, Sir. You may pay it in cash now or we can add it to your
11、room rate.G: Well, then in cash, please. Here is 30 yuan. L: Thank you, Sir. Would you mind signing your name here?G: Certainly not. Here you are. L: Thank you. Here are your credit card and receipt.Task B L: Good morning, Mr. Brown. How can I help you?B: Good morning. Can you help me to rent a car?
12、L: Of course. When would you like to rent the car and for how long?B: For two days, from this Saturday to Sunday. L: That is June 15th and 16th.B: Correct.L: What type of car would you prefer?B: A BMW.L: A BMW. OK. Who will drive?B: I will drive myself.L: How would you like to pay for the rent, Mr.
13、Brown?B: By credit card.L: Ok. What is your drivers license number?B: C5520638.L: Drivers license number is C5520638. Ok, I will rent the car for you and send the rental information to your room as soon as possible. B: Thank you very much.L: You are welcome.Task C Z: Good morning, Sir. May I help yo
14、u?B: Good morning. My name is Bellow, Henry Bellow. I am expecting a fax (等候接收一份传真件) from a client in Shanghai.Z: Just a moment, Mr. Bellow. Let me have a check (请让我查看一下). May I know your clients name?B: Yes. The name is Shanghai International Training Center.Z: Oh, I am sorry. I am afraid we havent
15、 got it（我们还没有收到）up to now.B: But I was told they would fax it to me this morning.Z: Dont worry，Mr. Bellow. Please (4) leave your room number (留下您的房间号) and we will send it up to your room as soon as we get it. B: Ok. (5) My room number is 908. (我的房间号是908)Z: Is there anything else, Mr. Bellow?B: Oh, (6) please send this fax to New York. (请把这份传真件发送到纽约)Z: Yes, Sir. May I have (7) the fax number（传真号码）?B: Here you are. Its 225461-3554.Z: Would you mind (8) signing your name (签上您的名字) on the bill here? It will be on your account.B: Certainly not. Here you are.Z: Thank you. 4
