1、Answer keyUnit 2Activity 1 Task A(1) a receptionist (2) check guests in (3) answer their questions (4) prepare their bills(5) check them out (6) operate the switchboard(7) on duty Activity 2 Task A 3 8 4 6 7 2 1 9 5Task BPhoto 1: Greet the guest.Photo 2: Ask for the guests name.Photo 3: Call up the
2、booking on screen.Photo 4: Ask the guest to confirm the booking details.Photo 5: Check the room status. Photo 6: Swipe the guests credit card.Photo 7: Ask the guest to fill in the registration form.Photo 8: Call the bellboy to take the guests baggage.Photo 9: Hand the room key / key card to the gues
3、t.Activity 3 Task A J: Hello! How can I help you? M: Hello. Wed like to (1) check in, please. J: May I (2) have your names, please?M: Andy and John Smith.J: (3) Where are you from, please?M: London.J: (4) A double room for three nights, from October 12th to 14th, (5) non-smoking. Is that right?M: Ye
4、s, that sounds right.J: Im just (6) checking the status of your room. Ah, Im afraid your room isnt ready yet.M: Oh no! Im completely exhausted.J: Im afraid you are a little bit early, Mrs Smith. Our normal (7) check-in timeis two oclock, and its only twelve. Im awfully sorry about that. Well, you ca
5、n (8) relax in the lobby, if you like.M: That would be wonderful. J: Good. Could I (9) have a credit card，please? I need to swipe it so that your card details are in our system. Nothing will be charged to your card until you (10) check out.M1: Sure. Here you are.J: Thanks. Could you (11) fill in thi
6、s registration form, please?M1: Sure. A few minutes later.M1: Here you are. J: Yes, thats fine. Thank you very much. Now, shall I ask the porter (12) to look after your bags for you?M: Er, yes, please. Thank you so much.J: Youre welcome, Mrs Smith. See you both at two oclock. The restaurant is just
7、over there. Enjoy your lunch!M: Thanks. Bye.At 2 p.m.M: Hi! Here we are again!J: Hello, Mr and Mrs Smith. Heres your (13) key card with your room number. Thats on the eleventh floor. The porter has already taken your bags (14) up to your room. The elevator is just over there.M: Thank you so much, yo
8、uve been so kind. Hasnt she, honey?M1: Yes, youve been extremely helpful.J: Youre welcome. (15) Enjoy your stay.Task C G=Guest S= SusanG: Hello. Id like (1) to check out (结账), please.S: Certainly, sir. May I (2) have your key card（出示您的房卡）, please?G: Sure. Here you are.S: Thanks Mr Smith, Room 1102?G
9、: Thats right.S: Ill just (3) print your bill（打印账单） for you, Mr Smith. Wont be a moment Did you enjoy your stay with us?G: Ah, yes - yes, I did， thanks. S: Well, Im glad you had a good time Here we are heres your bill.G: Ah Can you explain to me (4) what these items are（这些消费项目是什么）? I dont speak Chin
10、ese.S: Of course . This is your (5) accommodation charge（住宿费用）.G: Right Um, whys it different for the last two nights?S: Thanks Mr Smith, Room 1102? Your first three nights were (6) at our special weekend rate（周末特价） 780 yuan a night. When you extended your stay by two nights, the accommodation charg
11、e went back to (7) the standard rate（标准价） thats 880 yuan a night.G: Ah, I see.S: And this is your bar bill Youll see its itemized here G: Oh, my god! Thats rather a lot, isnt it?S: And this line is for telephone calls. (8) It says （上面显示）that you used a total of 48 telephone units.G: That sounds righ
12、t.S: All right, if youre sure This is (9) the VAT rate （VAT价）, this is the total excluding VAT, this is the amount of VAT and this is the total including VAT.G: Well, that all seems fine. Thanks for your help.S: Thats OK How would you like to pay? On your Visa card?G: Yes, please.S: Could you (10) sign（签名）here, please?G: Sure.S: So, heres your copy of the Visa slip and heres your bill. I hope well see you again soon, Mr Smith. Have a safe journey home.G: Thanks. Bye!S: Good-bye!
