1、OutlinesOutlines two basic dimensions of organizationstwo basic dimensions of organizations112212 The Horizontal Dimension Division of Labor DepartmentalizationThe Vertical DimensionUnity of CommandAuthority-responsibility equationDivision of LaborDepartmentalizationIntegration between organizationa
2、l levels发挥优势迎接发挥优势迎接Organizational StructureOutlinesOutlines two basic dimensions of organizationstwo basic dimensions of organizationsCoordination between organizational levelsOrganization at each specific levelHorizontal DimensionHorizontal Dimension1vindividuals specialize in doing part of an act
3、ivity rather than the entire activity vAssembly-line productionvFast-food companiesHorizontal DimensionHorizontal Dimension1vPros&Cons of Division of Laborvmakes efficient use of the diversity of skills and capabilities that employees havean unending source of increased productivity during early tim
4、esvLeads to boredom,job stress,low productivity,poor quality,increased absenteeism,and high turnover Horizontal DimensionHorizontal Dimension2vgrouping individuals into separate units or departments to facilitate the accomplishment of organizational goals Horizontal DimensionHorizontal Dimension2123
5、functional departmentalizationcustomer departmentalizationgeographic departmentalization3process departmentalization Horizontal Dimension Horizontal Dimension1functional departmentalizationEngineering Dept.Accounting Dept.Manufacturing Dept.Purchasing Dept.HR Dept.Horizontal DimensionHorizontal Dime
6、nsion1functional departmentalizationTax Dept.Consulting Dept.Auditing Dept.Horizontal DimensionHorizontal Dimension2Customer departmentalizationvcustomers in each department have a common set of problems and needs that can best be met by having specialists for eachHorizontal DimensionHorizontal Dime
7、nsion2Customer departmentalizationRetailing Dept.Wholesaling Dept.Gov.Dept.Horizontal DimensionHorizontal Dimension2Customer departmentalizationDept for individual clientsDept for corporate clientsA LawOfficeHorizontal DimensionHorizontal Dimension3Geographic departmentalizationCoca-Cola in 1990sWes
8、tern Dept.Midwestern Dept.Eastern Dept.Southern Dept.Horizontal DimensionHorizontal Dimension4Process departmentalizationPress Dept.Cast Dept.Inspect Dept.Pack Dept.Ship Dept.An Aluminium PlantHorizontal DimensionHorizontal Dimension2vNew Trends:vIncreased customer departmentalizationvCross-function
9、al teams3 Horizontal DimensionHorizontal Dimension2vCross-functional teamsvthey bring together a diversity of experts who might never cross paths in a traditional organization although their work might be highly interdependent3 Horizontal DimensionHorizontal Dimensionvcope with the demands of effici
10、ently and effectively managing a number of concurrent projectsvan organizing approach that assigns specialists from different functional departments to work on one or more projects that are led by a project manager3 Horizontal DimensionHorizontal Dimension3 Vertical DimensionVertical Dimension12Unit
11、y of CommandAuthority-responsibility equationvHow to determine the types and amounts of an authority and responsibility that organizational members will havevAddresses who a worker reports toVertical DimensionVertical Dimension1Unity of CommandOne in commandConflicting demandsPriorities from several
12、 mgrsVertical DimensionVertical Dimension2Authority-responsibility equationvAuthorityvCould be delegated vRelates to ones position within an organization and ignores the personal characteristics of the individual manager Vertical DimensionVertical Dimension2Authority-responsibility equationvAuthorityvTwo Forms:vLine AuthorityvStaff Authorityv To support,assist,advice,reduce informational burdens of Line AuthorityCreatesVertical DimensionVertical Dimension2Authority-responsibility equationvResponsibilityvCould not be delegatedvTwo Forms:vOperating ResponsibilitiesvUltimate Responsibilities
