1、Unit 11 Conflict and CompromiseTopic TalkWhat happened between the people in the picture?1 Activate and share1.Do you sometimes come into conflict with your friends or family?to keep silent to talk to my friends to make a phone call to apologizeto say sorry to respond with more anger to ask someone
2、else for adviceto negotiate with him/her to explain my idea again2.How do you resolve conflicts?1 Activate and sharenegotiate:to try to reach an agreement by formal discussion2 Listen to Dialogue 11.Read the phrases or expressions in the Text Builder carefully.2.Listen and complete the information w
3、ith the phrases from the right column.3.Listen and imitate.3 Role play Dialogue 11.Practice the dialogue in pairs.2.Role play the dialogue in front of the class.Work in pairs.Use the Text Builder to make a dialogue about resolving an issue between an unhappy customer and a service agent.4 Make a Dia
4、logue 5 Listen to Dialogue 21.Listen to Dialogue 2 and summarise the main idea.A customer angrily complained that the account department kept sending messages to ask him to pay immediately,otherwise his count would be closed,but he had already paid it in full.The call center agent checked the proble
5、m and finally solved it.2.Listen again and answer the questions.(1)What is Tims problem?(2)What does Mr Smith think of Tims problem?Is it a common one?(3)What behaviour does Mr Smith consider as“a sign of maturity”?(4)Why does Mr Smith recommend studying in a library?(5)What does Mr Smith suggest Ti
6、m do when his parents arent at home?5 Listen to Dialogue 2He really struggled with himself about playing mobile games.He think it is completely normal among teenagers,even among adults,and it is perfectly understandable.To have courage to acknowledge ones problem is a sign of maturity.The library ha
7、s good studying atmosphere,which will help him concentrate on his work.Adopt self-control and goal setting.Set a clear goal for every studying period.Control the time period spent on the phone.Listen again to summarize how to give suggestions.5 Listen to Dialogue 2Give comfortId like to listen to yo
8、ur problem and see what I can do.Dont feel down.Show empathyThats completely normal,and its perfectly understandable.Offer suggestionsFirstly,I would like to recommend.This is because You can ask your mum and dad to help monitor you.You need to adopt self-control and goal setting.Youd better Why not
9、 Use the language you have learnt to write a short paragraph giving suggestions to resolve conflicts between the mother and the daughter.To the mother:When finding your daughter has beenusing mobile phone for a long time,you should calm down To the daughter:When your mother is angry about you using mobile phone for a long time,youd better 6 Write a paragraph
