1、国家开放大学电大本科商务英语3期末试题及答案8（试卷号：1380)一、 交际用语（每小题2分共， 10分）1-5题：选择正确的语句完成下面对话，并将答案序号写在答题纸上。1. - Hello!. _?-Hello, this is Michael from Tianjin Vanguard Trading Inc.A. Who are you?B. What are you?C. Who is that?2. -Kathy, Id like you to meet Maggie Jacobs. Maggie. You re doing a great job.A. Im pleased to
2、meet youB. It s great to see you againC. I m happy to meet you too3. -May I suggest the sales start on or about October 1?A. What do you mean?B. I like sales.C. Great4. 一I think a bus stop advertisement wise chance to promote our productsA. Our products are popular.B. You said it.C. I don t lik ike
3、advertisement.5. -What about the co血nission?A. Of course, I d give you our lowest quotationB. Im afraid you have to tell me how large your order is going to beC. Its a general practice everywhere else二、 词汇与结构（每小题2分，共30分）6-20题：阅读下面的句子，从三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。6. We wi 11 an order with your
4、company for digital cameras.A. reserveB. bookC. place7 . _ a vacation is always a good way to get relaxation and refreshment.A. TakeB. TookC. Taking8. I led and a sales team of 20 people.A. suggestedB. motivatedC. moved9. Sometimes a situation will. _a direct style of management.A. call upB. call fo
5、rC. call ot10. Having been working in logistics for 3 years, he is more_than he used to be.A. proudB. braveC. confident11. In order to make proper reservations, will you send your acceptance to the attentionof Professor Chen a week before that day? A. no later thenB. no late thanC. no later than12.
6、1 didn t know you a previous supplier.A. wereB. beC. are13. She is the CEO of Roston Sport Accessories_! told you,A. whoB. whomC. about whom14. According to law, taxable services refer to transportat ion, finance, insurance and thelike. A. operat ionB. construct ionC. introduct ion15. We usually kee
7、p a large supply_stock.A. atB. onC. in16.Additionally, make sure that your password is long enough to easily being hacked.A. prevent your account fromB. provide your account withC.do away with17.We work closely_every large airline like Air China, Air France and American Airl ines.A. withB. toC. in18
8、. The payment is made by an irrevocable_letter of credit in our favour.A. lightB. brightC. sight19. Does that include the turnover in advance?A. to receiveB. receivedC. receiving20. Importing and exporting is transferring goods from one country to another while attention_to the laws and requirements
9、 of bringing goods out or into that country. A. to payB . payingC. being paid三、阅读理解（每小题4分，共40分）21-25题：阅读下列短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。Passage 1 The biggest mistake a workplace leader can make with office culture is failing to devise one at all. How do you know if your office culture is helpi
10、ng, or hurting, your employees, and as a result your bottom line? Designing a thoughtful（周到的） office culture is so important for a new company. Here are some aspects where a leader should be careful not to make mistakes. A cohesive（和谐一致的） office culture starts at the top and is built with intent ion
11、. Facebook s founder projects a laid -back vibe（氛围）That sets the tone for his$ 200 billion company, where he visits weekly Q and A sessions from his staff, loads up the perks, and courts a young team that closely mirrors his target market, positioning Facebook is especially designed for their wants
12、and needs. Strict dress code or early start time may seem like an easy way to build professionalism （职业化）in your workplace, but is there a good reason for it? Strict requirements that work in a law office may erode the work ethic at a hip tech start up. Make sure to backup your rules with reason. Fo
13、r example, at Culture Studio, a T-shirt design and printing company, youd better believe there s no place forties, Employees are encouraged to dress down in their brand s merchandise or their competi torsLeadership shouldnt abandon cul ture development there. Good employees tend to be goal oriented
14、over- ach i evers,so put your budget on that with team-building activities, contests, and incentives for the best. Think critically about the ideal employees for your team, what makes the tick, and how you can support them, wi thin and outside of their role in the company s goals. Setting the tone f
15、or your workplace starts with each hire and at every level in the company. At digital marketing firm Mabbly, every hiring decision is made with the company s vision in mind: a creative and young team of approachable（伸手可及的） guides that help clients to understand the seemingly mysterious world of PR (
16、public relations) in this internet age. 21. What is the main topic of this article?A. How to write business emails and memos.B. How to design a thoughtful office culture.C. How to set rules for employees to follow.22. The example of Facebook is to show_A. one should built a cohesive office culture o
17、n purposeB.how you can use Q and A sessions from your staffC. office culture must reflect your own wants and needs23. It is suggested that one shouldin the third paragraph.A. set the tone for one s companyB. drop strict dress code or early start timeC. backup office rules with reason24. What does pu
18、t your budget on that. means in the fourth paragraph?A. To wi thdraw the money.B. To pay more attention to it.C. To invest money and efforts.25. Mabbly is targeted inA. helping clients to understand the PR worldB. attracting as many investments as possibleC. making a link beteen slliing and buying26
19、-30题：根据短文内容判断给出的语句是否正确，正确的写“T,错误的写“F#，并将答案写在答题纸上。Passage 2 Online banking refers to banking activities that are carried out over the Internet on a secure website, It developed in the late1990s and grew more popular over the years since it can make one s financial life much easier to manage. First, y
20、ou can use online banking to pay your bills. Most banks have a section in which you setup payees. Fill out the information once, you can simply choose that profile every time you pay a bill online Second, online banking allows you to access your account history and transactions from anywhere. It is
21、the quickest way to check and see if a transaction has cleared your account. It also enables you to find out about unauthorized transactions more quickly. Third, online banking also allows you to transfer money between accounts effectively. It is more convenient than using the automated phone servic
22、e. When you setup your onl ine banking, be sure that all of your accounts at the bank are listed. This will make it easier to transfer money and make loan payments onl ine Obviously, you need to pay special attention to your safety or privacy using online banking. It is important to clear your cooki
23、es after each banking session, especially at a public computer. Additionally, make sure that your password is long enough to prevent it from casily being hacked. Never give your onl ine account information to anyone else. Check your credit report regularly. Thus you can protect yourself from identit
24、y theft. 26. Online banking refers to banking systems where you can carryout your business over theInternet on any website.F 27. Most banks have a section in which you setup your orn business. F28. Online banking is the quickest way to check and see if a transaction is done. T29. It is more useful a
25、nd easier than using the automated phone service. T30. No doubt, you have to keep a special eye on your safety or privacy using onl ine banking. T四、写作（一篇作文，共20分）试题Suppose you are Henry. Last month, you bought a Canon digital camera from JD. com and found that the lens didn t work properly. You asked
26、 for a new one and found that there were lai some scratches on the screen when the new camera arrived. You are writing to complain about it:describe the problems clearly; ask for a replacement of the camera; ask for compensation or a 1沉discount;end the complaint letter. 备注翻译：假设你是亨利。上个月，你在京东上买了一台佳能数码
27、相机，发现镜头不能正常工作。你要求换一个新的，新相机到货时发现屏幕上有 些划痕。你写信抱怨：清楚地描述问题；要求更换相机：要求赔偿或1沉的折扣；结束投诉信。答 ：Dear Sales Manager, This is Henry. Last month, I bought a Canon digital camera on JD. com. When the new camera arrived, I found that the lens was not working properly and there were some scratches on the screen. I stron
28、gly request the company to replace my camera and compensate me according tc the contract or give me a 10% discount. I hope my complaint can get the companys attention and be resolved as soon as possible! Complainant: Henry December 30, 2019 国家开放大学电大本科商务英语3期末试题及答案6（试卷号：1380)一、 交际用语（每小题2分共， 10分）1-5题：选
29、择正确的语句完成下面对话 ， 并将答案序号写在答题纸上。- Thank you. I must say I have a great staff.A. Id like you to meet Joe Stevens. He s our sales team head. The Sales Depar tment hasmore han 50 employees. B.Please allow me to introduce my colleague to you. She is the Purchas ing Manager.C. It s a pleasure to meet you, Be
30、n. So you re the one responsible for those outstandingsales figures I ve seen. 2. - What can I do for you, Madam?_500 yuan in cash to my son in Beijing University.A. You d better remitB. Id like to remitC. Id rather remit3. _?- -Yes, I will try my best.A.Do you know about value added taxB.Can you gi
31、ve me a brief introduction about value added taxC. What do you think about value added tax4. - What are they?-It s a secret. But I11 give you some hints, anyway.A. Is it a secretB. Can I have an idea about themC. Why do you keep it a secret5.-For individual income tax, it is within the first 7 days.
32、A. What is the deadline for tax declaration?B. What do you mean by taxable services?C. What do you think of the deadline for tax declaration?二、词汇与结构（每小题2分，共30分）6-20题：阅读下面的句子，从三个选项中选出一个能填入空白处的正确选项， 并将答案序号写在答题纸上6. I can t attend the meeting in Washington next week so I you as the most able substitute.
33、A. had proposedB. proposedC. have proposed7. The relationship you have with a person,_the kind of language you use.A. determinesB. decidesC. arranges .8. When people in your team know where they fit in the big picture, they re more likely_tocomplete the task. A.to be motivatedB. being motivatedC. to
34、 motivate9. This is Ben, the one responsible for those_sales figures you have seen.A.outgoingB. out shiningC. outstanding10. Please just fill in this form with your name and address_capi tal letters.A.withB. inC. at11. Online banking refers to banking activities that over the Internet on a secure we
35、bsite.A. are carried outB. carryoutC. will be carried out12. With the RMB account you can_and deposit四IB cash directly.A. extendB. withdrawC. complete13.you go to visit a new customer to negotiate a sale, you should find out as much as youcan about them. A. Soon afterB. WhileC. Before14. In my opini
36、on, if we_some new products for young people, we 11 have a bigger marketshare. A. come across withB. come up withC. come down with15. Usually, the simi 1 e simi lar contracts_with other consignees are based on 12months,A. signedB. being signedC. si . s1gmng16. Firms hold regular sales conferencesthe
37、ir entire sales force can meet, receive information and ask questions about new products and receive training. A. whereB. thatC. when17. Modern logistics is more about effective andflow of materials and information, A. sufficientB. efficientC. superficial18. Wi thout information, a manager will not
38、know what consumers want, how much inventoryis_and when more pro duets should be produced and shipped. A. in stockB. at stockC. on stock19. According to law, they refer to transportat ion, construction, finance, insurance and_A. othersB. the thingsC. the like20. Some of your products are_They might
39、find a ready market in my country.A. special to styleB. unique in designC. famous as color三、阅读理解（每小题4分，共40分）21-25题：阅读下列短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。Passage 1 In business, people have to deal in person with all kinds of people. When talking to people within your company who don t speak your la
40、nguage, you may have to use English; these people maybe colleagues or co- workers- who may work with you in your own depa工tment, in another part of the building or in another branch. And you may also have to deal with people from outside the organization: clients, suppliers, visitors and members of
41、the publ ic. Moreover, these people maybe friends or strangers- people of your own age, or people who are younger or older than you. The relat ionship you have with a person determines the kind of language you use. For example, it s not appropriate to say Hi, how are you! when meeting the Managing D
42、irector of a large company or to say Good morning, it s a great pleasure to meet you when be ing introduced to a person you 11 be working closely within the same team. People usually for man impression of you from the way you speak and be have- not just from the way you do your work. People in diffe
43、rent countries have different ideas of what sounds friendly, polite or sincere -and of what sounds rude or unfr iendly!Good manners in your cul ture maybe considered bad manners in another. Somet imes your body language, gestures and expressions may tell people more about you than the words you use.
44、 21.The topic of the passage is_A. self-image in business situationB. the importance of appropriate choice of languageC. dealing with people in business22.The language you use when talking with people in business is decided by .A. your relationship with the particular personB. yourselfC. your boss23
45、. People usually for man impression of you from_A. your way of doing jobsB. your language and mannersC. your facial express ions24. Good manners in your cul ture maybe cons i dered bad manners in another. Good mannersin this statement mean A. to be have politelyB. to be have lovelyC. to be have aggr
46、essively25. The message of the article is that_A. dealing with people successfully in business is not easyB. clients with different cultural background is most chall engingC. language plays a very important role in setting up business relat ionship26-30题：根据短文内容判断给出的语句是否正确，正确的写“T，错误的写“F，并将答案写在答题纸上。Pa
47、ssage 2 Accounting errors will happen from time to time, but many common accounting mi stakes can e avoided with proper planning and preparation. Here are the top seven accounting mi stakes that should be paid more attention to. (1) Not knowing your true cash balance: Due to things like automatic pa
48、yments and bank charges,money that appears in your cash drawer and your checking account may already be spent. (2) Mistaking profits for cash: When you have alot of credit sales, your company can postbig profits without seeing any cash. (3) Paying bills too soon: If your vendors give you thirty days
49、 to pay them, take it. Unlessyou get a discount for paying early, paying your bills only when they re due improves your company s cash flow. (4) Avoiding book -keeping tasks: Not recording and posting transactions regularly leavesyou with a mountain of book- -keeping to deal within the end. (5)Payin
50、g accidental dividends: Every time a corporation owner takes money out of hisbusiness, it counts as a dividend. That can lead to a bigger personal income- tax bill. (6)Not keeping personal finances separate from business: Mixing up business and personalmoney can cause bookkeeping and 1 egal prob I e
